Salesforce Administrator

HMA Group Holdings, LLC; West Des Moines (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k Profit Sharing

Paid Parental Leave and supportive New

Tuition Reimbursement

Volunteer time off

Job summary

Holmes Murphy & Associates in West Des Moines, IA is seeking a Salesforce Administrator II to join our IT team. The role focuses on configuring the Salesforce platform to deliver new functionality and improve the user experience for employees and customers.

You will translate business processes into scalable Salesforce solutions, support enterprise applications (HMA Foundation, Shareholder, Marketing Cloud, etc.), and provide timely user support, data cleansing, and reports/dashboards.

Qualifications

• Bachelor’s degree in computer science, information systems or a related field preferred.
• 2-4 years Salesforce Experience.
• Knowledge of Financial Services Cloud, Experience Cloud and Marketing Cloud preferred.
• Salesforce Administrator Certification preferred.

Responsibilities

• Salesforce configuration changes, including page layouts, lightning pages, record types, approval processes, apps, and flow.
• Analyze requirements and translate into scalable Salesforce solutions with focus on user experience.
• Support enterprise applications (HMA Foundation, Shareholder, Marketing Cloud, etc.).
• Troubleshoot and resolve user issues and provide timely support; assist with new user setup, data cleansing, reports/dashboards.
• Remain informed of new Salesforce features and provide recommendations for process improvements.

Skills

Salesforce config

Lightning pages

Data cleansing

User support

Education

Bachelor’s degree in computer science or related field

Salesforce Administrator Certification

Job description

Job Description

We are looking to add a Salesforce Administrator to join our IT team in West Des Moines, Iowa. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Basic Function

The purpose of this position is to play a vital role in configuring the Salesforce platform to deliver new functionality to enhance the user experience for our employees and customers. The Salesforce Administrator II should enjoy learning new business processes in order to translate them into technical solutions on the Salesforce platform.

Essential Responsibilities

Salesforce configuration changes, including (but not limited to) page layouts and lightning pages, record types, approval processes, apps, and flow. Analyze requirements and translate into scalable solutions with a focus on exceptional user experience. Support enterprise custom applications (HMA Foundation, Shareholder, Marketing Cloud, etc.). Troubleshoot and resolve user issues and provide timely support Offer knowledge/support to internal teams facilitating new user setup, data cleansing, reports/dashboards.

Additional Responsibilities

Remain informed of new Salesforce features and functionality and providing recommendations for process improvements Perform special projects and other duties as required.

Knowledge, Skills and Abilities

Experience working on Salesforce platform. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to exert up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull objects. Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

Qualifications

• Education: Bachelor’s degree in computer science, information systems or a related field preferred.
• Experience: 2-4 years Salesforce Experience.
• Knowledge of Financial Services Cloud, Experience Cloud and Marketing Cloud preferred.
• Salesforce Administrator Certification preferred.

Competencies

In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Competencies applicable to this role include: Core Competencies Trust: Build trust through honest and caring actions and consistently do the right thing. Communication: Seek understanding to convey messages and information to others in a caring and constructive manner. Client Focus: Establish meaningful client relationships with internal and external. Teamwork: Contribute to the success of the organization by effectively influencing others and uplifting the experiences and unique strengths. Technical Competencies: Business & Technology Knowledge: Invest in the development of technical knowledge, understand business needs to make informed decisions and deliver technology solutions, including effective related processes and procedures. Problem Solving: Ability to efficiently identify problem(s) and utilize resources to determine root cause(s) and suggest and implement solutions or improvements.

Here’s a little bit about us

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members.

Benefits

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging.
• Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there’s an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!

There’s No Place Like Holmes! You’ll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office. Learn… On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!