Salesforce Administrator

Morgan & Morgan, P.A.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking law firm as a Salesforce Administrator, where your work will directly impact the lives of clients seeking justice. This role offers an exciting opportunity to collaborate with a dedicated team, optimizing the Salesforce platform and implementing innovative solutions that enhance efficiency and support legal professionals. You will be part of a mission-driven organization that values resilience, creativity, and problem-solving. If you thrive in a fast-paced environment and are eager to contribute to meaningful work, this position is perfect for you. Embrace the challenge and help uphold justice for the people.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Qualifications

• 3+ years of Salesforce Administration experience with a track record of impactful solutions.
• Salesforce Administrator Certification required, advanced certifications preferred.

Responsibilities

• Collaborate with Product Management to build solutions on Salesforce platform.
• Perform data management tasks ensuring platform integrity and compliance.
• Design and manage dashboards and reports for actionable insights.

Skills

Salesforce Administration

Problem-Solving

Communication Skills

Organizational Skills

Data Management

Adaptability

Education

Salesforce Administrator Certification

Advanced Administrator Certification

Tools

Salesforce

Jira

Confluence

Gearset

Sonar

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

TITLE: Salesforce Administrator: Remote (Preference is East Coast)

Salesforce AdministratorLocation: Morgan & Morgan Headquarters (Brooklyn, NY) or RemoteDepartment: Platform Solutions – Salesforce Administration

About Us At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations, or defective goods. Every year, our dedicated legal teams help thousands of clients overcome life’s most challenging circumstances. From attorneys to client support staff, creative marketing to operations, every role at Morgan & Morgan supports our shared mission: For the People.

Our Salesforce Platform Team is the backbone of this mission. With a large team of Salesforce Administrators working closely with program and product managers, we empower our legal professionals to operate at their best. Our work tackles complex and diverse use cases, driving innovative solutions that make a real difference in the lives of those we serve. Join us and be a part of the army that helps uphold justice and deliver for our clients.

The Opportunity Are you ready to grow your career and make an impact? As a Salesforce Administrator, you’ll join a collaborative and innovative team that thrives on challenges. In this role, you’ll play a critical part in maintaining and optimizing the Salesforce platform, supporting our legal teams, and contributing to projects that directly impact the clients we serve.

This is your chance to gain exceptional experience, work in a fast-paced environment, and contribute to meaningful work that changes lives. We’re looking for resilient, gritty problem-solvers who embrace challenges, maintain a positive attitude, and are excited to be part of something bigger.

Responsibilities

• Collaborate with our Product Management team to build solutions on the Salesforce platform including custom apps, objects, dynamic forms, screen flows, validation rules etc.
• Implement and optimize Salesforce automation using Flows.
• Perform data management tasks, including imports, exports, deduplication, and data hygiene to ensure platform integrity and compliance.
• Troubleshoot issues, provide timely support to end-users, and resolve Salesforce-related incidents promptly.
• Work Management:
• Leverage Confluence to create and maintain comprehensive documentation of Salesforce processes, best practices, and training materials.
• Use Jira to track and manage work, including task assignments, project updates, and bug tracking.
• Participate in sprint planning and retrospective meetings to ensure project timelines are met and deliverables align with business goals.
• Continuous Improvement and Innovation:
• Evaluate new Salesforce features and functionality, providing recommendations for enhancements and system optimization.
• Stay up-to-date with Salesforce releases and proactively implement applicable changes to improve business processes.
• Research and propose solutions to improve team efficiency and address emerging business needs.
• Data and Reporting:
• Design and manage dashboards and reports to provide actionable insights and track key performance indicators (KPIs).
• Ensure data accuracy and compliance with organizational standards and policies.
• Soft Skills:
• Excellent communication skills, both written and verbal, to interact with diverse stakeholders effectively.
• Strong organizational and time management abilities to balance multiple priorities and meet deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-Solving Skills:
• Demonstrated ability to analyze complex issues, identify root causes, conduct impact analysis and implement effective solutions.
• Adaptability and resilience in handling challenges and maintaining a positive attitude under pressure.
• Preferred Experience:
• Salesforce Administrator Certification (required); Advanced Administrator Certification or additional Salesforce certifications (preferred).
• Familiarity with Agile methodologies and tools like Jira and Confluence.
• Experience with devops tooling such as Gearset and Sonar.
• 3+ years of experience in Salesforce Administration, with a proven track record of delivering impactful solutions.

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.