Salesforce Administrator

Lucent Health; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A health benefits company in the United States is seeking a Salesforce Administrator to manage and optimize its Salesforce platform. The candidate will be responsible for user management, system configuration, data management, and providing training and support. The ideal applicant should have Salesforce administration experience and strong technical skills. This full-time role is essential to ensuring effective CRM utilization and collaboration with stakeholders.

Qualifications

• Proven experience in Salesforce administration, with a solid understanding of business operations.
• Salesforce Administrator certification is often preferred.
• Strong technical knowledge of Salesforce software and best practices for configuration.

Responsibilities

• Manage user accounts, profiles, roles, and permissions.
• Customize Salesforce to fit the organization’s needs.
• Perform database maintenance tasks.
• Provide training and support to end-users.
• Work closely with stakeholders to gather requirements.
• Evaluate, install, and manage Salesforce updates.
• Develop customized reports and dashboards.

Skills

Salesforce administration experience

Analytical capabilities

Problem-solving skills

Communication skills

Education

Salesforce Administrator certification

Tools

Salesforce software

Job description

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost‑saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

The Salesforce Administrator will be responsible for managing and optimizing the Salesforce platform to meet business needs, ensuring effective utilization of the CRM system, and providing support and training to users.

Responsibilities

• User Management: Manage user accounts, profiles, roles, and permissions to ensure secure access to Salesforce data.
• System Configuration: Customize Salesforce to fit the organization’s needs, including creating and managing fields, views, reports, dashboards, and workflows.
• Data Management: Perform database maintenance tasks, including data cleansing, duplicate management, and ensuring data integrity.
• Training and Support: Provide training and support to end-users, helping them effectively utilize Salesforce tools and features.
• Collaboration: Work closely with stakeholders to gather requirements and translate them into system solutions that enhance business processes.
• System Upgrades: Evaluate, install, and manage Salesforce updates and add-ons to keep the system current and efficient.
• Reporting and Analytics: Develop customized reports and dashboards to monitor data quality and business performance metrics.

Qualifications

• Experience: Proven experience in Salesforce administration, with a solid understanding of business operations and analytical capabilities.
• Certifications: Salesforce Administrator certification is often preferred or required.
• Technical Skills: Strong technical knowledge of Salesforce software, including its functionalities and best practices for configuration and management.
• Problem‑Solving Skills: Ability to troubleshoot and resolve technical issues that may arise within the Salesforce platform.
• Communication Skills: Excellent interpersonal skills to liaise with various stakeholders and effectively communicate technical concepts to non‑technical users.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Information Technology.

Industry: Hospitals and Health Care.