Salesforce Administrator

Paycom - ATS; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Paycom seeks a Salesforce Administrator in Philadelphia to manage the Sales Cloud environment across divisions, translate requirements into scalable solutions, and ensure data integrity with day-to-day platform support.

Under the Platform Owner, you will handle security, automation, CPQ, and integrations, mentor users, document configurations, and participate in governance and deployment readiness.

Qualifications

• 3+ years of hands-on Salesforce administration experience in a complex Salesforce environment.
• Salesforce Administrator certification required.
• Advanced Administrator and/or Platform App Builder preferred.
• Experience with Salesforce Flow, security/access administration, reporting, and complex business processes.
• Experience with Sales Cloud, Marketing Cloud, Experience Cloud and Data Cloud.
• Salesforce CPQ and integration experience strongly preferred.
• Strong troubleshooting, documentation, communication, and requirements-analysis skills.
• Ability to manage multiple priorities while working within established platform governance and architecture.

Responsibilities

• Administer Salesforce users, roles, profiles, permission sets, licenses, security, and access.
• Configure and maintain objects, fields, record types, page layouts, Lightning pages, validation rules, Flows, and other Salesforce automation.
• Support Salesforce CPQ, Einstein Activity Capture, custom applications, and division-specific Salesforce processes.
• Troubleshoot user issues, automation failures, production defects, and system configuration problems.
• Support Salesforce integrations and coordinate technical troubleshooting with IT, developers, consultants, and third-party partners.
• Monitor platform health, storage, archiving, automation performance, and other administrative controls.
• Manage sandbox testing, deployments, release readiness, and configuration documentation.
• Evaluate Salesforce seasonal releases and recommend applicable platform improvements.
• Support onboarding, user training, SOP development, and adoption of approved Salesforce processes.
• Assist with platform enhancements and projects across Pro AV, Consumer, Appliances, and other supported business functions.

Skills

Communication

Documentation

Requirements analysis

Prioritization

Education

Salesforce Administrator certification

Advanced Administrator

Platform App Builder

Tools

Salesforce CPQ

Sales Cloud

Marketing Cloud

Experience Cloud

Data Cloud

Salesforce Flow

Security/access administration

Job description

Job Details: Job Location: Philadelphia, PA - Philadelphia, PA 19154, Reports To: Kristi Valente, Director, Sales Operations
Function: Sales Operations, Commercial Excellence
Location: Philadelphia

Position Summary

The Salesforce Administrator supports the administration, configuration, maintenance, security, and ongoing optimization of the company's Salesforce Sales Cloud environment across multiple business divisions.

Working under the direction of the Salesforce Platform Owner, this role translates approved business requirements into scalable Salesforce solutions while providing day-to-day platform support and ensuring system reliability, data integrity, and user adoption.

Key Responsibilities

• Administer Salesforce users, roles, profiles, permission sets, licenses, security, and access.


• Configure and maintain objects, fields, record types, page layouts, Lightning pages, validation rules, Flows, and other Salesforce automation.


• Support Salesforce CPQ, Einstein Activity Capture, custom applications, and division-specific Salesforce processes.


• Troubleshoot user issues, automation failures, production defects, and system configuration problems.


• Support Salesforce integrations and coordinate technical troubleshooting with IT, developers, consultants, and third-party partners.


• Monitor platform health, storage, archiving, automation performance, and other administrative controls.


• Manage sandbox testing, deployments, release readiness, and configuration documentation.


• Evaluate Salesforce seasonal releases and recommend applicable platform improvements.


• Support onboarding, user training, SOP development, and adoption of approved Salesforce processes.


• Assist with platform enhancements and projects across Pro AV, Consumer, Appliances, and other supported business functions.

Qualifications

• 3+ years of hands-on Salesforce administration experience in a complex Salesforce environment.


• Salesforce Administrator certification required;


• Advanced Administrator and/or Platform App Builder preferred.


• Experience with Salesforce Flow, security/access administration, reporting, and complex business processes.


• Experience with Sales Cloud, Marketing Cloud, Experience Cloud and Data Cloud


• Salesforce CPQ and integration experience strongly preferred.


• Strong troubleshooting, documentation, communication, and requirements-analysis skills.


• Ability to manage multiple priorities while working within established platform governance and architecture.