Salesforce Administrator

Client Resources, Inc.; Omaha (NE); On-site; USD 70,000 - 110,000; Full time

Job summary

Client Resources, Inc. seeks a Salesforce Administrator to lead end-to-end management of Salesforce and related infrastructure, ensuring performance, reliability, and continuous improvement onsite in Omaha.

You will collaborate with stakeholders to implement enhancements, build reports and dashboards, support data requests, and participate in agile ceremonies to support business objectives. Requires Salesforce Admin and/or Platform Developer certification, a relevant degree or equivalent

Qualifications

• Salesforce Admin and/or Platform Developer certified.
• Bachelor’s Degree in MIS, CS or related field or equivalent experience.
• 3+ years in an IT environment.
• 1-3 years of Salesforce experience.
• Experience with third-party vendors (hosted or on premise).
• Experience in an Agile Scrum environment.
• Demonstrate a consultative approach to stakeholder needs.
• Strong interpersonal and verbal/written communication.
• Proficient with Microsoft Office products.
• Ability to multitask with multiple timelines.
• Ability to conduct cost/benefit analysis.

Responsibilities

• Maintain, install and configure system applications and supporting infrastructure.
• Monitor, patch and deploy changes on the application and infrastructure.
• Test application functions and upgrades.
• Ensure performance, reliability and maintenance of assigned applications.
• Collaborate with capability owners, business units and vendors to support enhancements.
• Provide input into the application roadmap for improvement.
• Analyze data requests and create recommendations for new reports/dashboards.
• Automate, document, educate and improve enterprise processes.
• Provide metrics and documentation to support analysis and findings.
• Design, develop and maintain reports.
• Coordinate and respond to data needs from business units.
• Enhance end users’ knowledge and competency with assigned applications.
• Identify training opportunities to support end user needs.
• Participate in team projects and agile ceremonies.
• Understand and comply with bank policies and regulations.
• Maintain up-to-date knowledge on training and certifications.
• 24/7 critical incident response is required.

Skills

Interpersonal skills

Communication skills

Problem solving

Multi-tasking

Analytical skills

Education

Bachelor's degree in MIS/CS or related field

Tools

Salesforce

Microsoft Office

nCino

Splunk

Dynatrace

Datadog

Job description

Summary of the Job

The Salesforce Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.

Summary of the Job

The Salesforce Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.

About This Role

Candidates must have Salesforce Admin and/or Platform Developer certified. This role is onsite in Omaha.

• Maintain, install and, configure system application and supporting infrastructure to meet business objectives
• Monitor, patch and deploy changes on the application and supporting infrastructure
• Testing application functions and upgrades
• Performance, reliability, and maintenance of assigned application(s) including completion of upgrades and implementations
• Work closely with capability owners, business units, and third-party vendors to support system enhancements
• Provide input into the application roadmap for further improvement and development
• Analyze new data requests and create recommendations for the development of new system reports / dashboards
• Seek opportunities to learn, automate, document, share, educate, and improve Enterprise processes and systems
• Provides metrics and other documentation to support analysis and findings
• Designs, develops, and maintains reports
• Coordinate, track and respond to data needs and requests from business unit
• Enhance end users’ knowledge, understanding and competency with assigned application(s)
• Identify, develop and recommend training opportunities that meet and support end user needs
• Participate in assigned team projects and agile ceremonies
• Understand and comply with bank policy, laws, regulations as applicable to your job duties
• Maintain up to date knowledge on application training and certifications
• 24/7 critical incident response is required

The Ideal Candidate for This Role

Required

• Salesforce Admin and/or Platform Developer certified
• Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
• 3+ years of experience in information technology environment
• 1-3 years of Salesforce experience
• Experience working with third-party vendors (vendor hosted and on premise)
• Experience working in an Agile Scrum environment
• Demonstrate a consultative approach with the ability to analyze stakeholder’s needs
• Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
• Good written and verbal communication, including technical writing skills
• Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
• General knowledge of Microsoft Office products
• Ability to multi-task while adhering to multiple timetables of completion
• Ability to conduct cost/benefit analysis

Desired

• nCino support, configuration, and maintenance experience
• Understanding of banking Commercial lending process or other LOS applications
• Experience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)

Candidates must possess unrestricted work authorization and not require future sponsorship.