Salesforce Administrator

Parking Management Company; Nashville (TN); Remote; USD 85,000 - 110,000; Full time

Job summary

Parking Management Company, LLC is seeking a remote Salesforce Administrator to support our Salesforce platform from a home or remote office. You will manage user access, configure objects and layouts, and maintain data quality to enable sales and operations teams.

The role also focuses on building Flows and approval processes, coordinating with developers and vendors, and delivering training materials to ensure adoption and consistent usage across the organization.

Qualifications

• Experience configuring Salesforce objects, fields, layouts, and validation rules.
• Experience building Flows, approval processes, and notifications in Salesforce.
• Ability to manage data quality, imports/exports, and audit procedures.
• Strong user support skills and ability to train non-technical users.

Responsibilities

• Platform Administration: manage user accounts, licenses, roles, permission sets and access controls.
• Automation: build and maintain Salesforce Flows and approval processes; coordinate with developers and vendors on enhancements.
• Data Management: maintain data quality, manage imports/exports, create reports and dashboards.
• User Support: serve as primary Salesforce contact, train users, create guides and documentation.
• System Maintenance: review Salesforce releases, test changes, monitor integrations and maintain change docs.

Skills

Salesforce administration

Automation & workflows

Data quality & governance

User training & support

Tools

Salesforce

Sandbox testing

Job description

Essential Duties and Responsibilities:

Key Responsibilities

Platform Administration

• Manage user accounts, licenses, roles, permission sets, and access controls.
• Configure objects, fields, page layouts, record types, and validation rules.
• Maintain a secure, organized platform that supports business requirements.
• Evaluate system changes and coordinate testing before deployment.

Automation and Process Improvement

• Build and maintain Salesforce Flows, approval processes, and notifications.
• Gather requirements and recommend solutions that reduce manual work.
• Troubleshoot system issues, automation errors, and user requests.
• Coordinate with developers, consultants, and vendors on complex enhancements and integrations.

Data Management and Reporting

• Maintain data quality through validation, duplicate management, and routine audits.
• Manage data imports, exports, and updates using appropriate controls.
• Create reports and dashboards that track sales activity, pipeline performance, and other business priorities.
• Support data backup and recovery procedures and document data management practices.

User Support and Training

• Serve as a primary contact for Salesforce questions and support.
• Train new and existing users on system features and established processes.
• Create user guides, training materials, and configuration documentation.
• Promote consistent system use and identify opportunities to improve adoption.

System Maintenance

• Review Salesforce releases and assess their impact on existing configurations.
• Test changes in a sandbox environment and coordinate deployments.
• Monitor integrations and work with technical teams to resolve issues.
• Maintain documentation of system changes, dependencies, and support procedures.

Physical Demands and Work Environment:

This is a remote position performed in a home or remote office setting. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and mouse, and consistent visual and auditory engagement with digital communication tools.

Employees must be able to communicate effectively via written and verbal channels and manage multiple systems simultaneously. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.