Salesforce Administrator

Hootsuite Inc.; Independence (KS); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Salesforce Administrator to enhance operational efficiency through effective Salesforce solutions. In this remote-first role, you will collaborate with various stakeholders to design, build, and maintain scalable solutions within Salesforce and integrate it with third-party tools. Ideal candidates will possess relevant Salesforce certifications and demonstrate strong project management and communication skills. Join a dynamic team focused on continuous improvement and customer success, where your contributions will significantly impact the organization and its clients.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Employee Assistance Program

Global Parental Leave

Flexible Work Environment

Qualifications

• Experience in Salesforce Administration and related software tools.
• Ability to integrate Salesforce with 3rd party tools effectively.

Responsibilities

• Design and maintain solutions in Salesforce using declarative and programmatic methods.
• Audit existing processes and identify areas for improvement.

Skills

Salesforce Administration

Integration with 3rd Party Tools

Process/Project Management

Communication Skills

Collaboration and Teamwork

Education

Salesforce Certified Administrator

Salesforce Certified App Builder

Salesforce Certified CPQ Specialist

Tools

Salesforce

LeanData

Gong

SalesLoft

Job description

We’re looking for a Salesforce Administrator to help us build and maintain effective, scalable solutions in Salesforce and related software tools. You’ll collaborate with stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone’s workday better. This role will report to the Senior Manager, Business Technology. This is a remote-first role and is open to applicants located within provinces/states (Canada and USA) where we comply with our legal hiring entities.

WHAT YOU’LL DO:

• Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
• Design, build and maintain solutions in Salesforce using declarative methods
• Build and maintain integrations between Salesforce and 3rd party tools
• Audit and document existing processes and technical designs, and identify areas for improvement
• Manage our Business Technology support queue on a rotating basis
• Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
• Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders
• Work within a team of System Administrators and Product Managers to deliver high-quality service to our internal customers

WHAT YOU’LL NEED:

• Some relevant experience in a Salesforce Administrator role
• Certifications (at least 1 of the following):
  • Salesforce Certified Administrator
  • Salesforce Certified App Builder
  • Salesforce Certified CPQ Specialist
• Experience integrating Salesforce with 3rd party tools, including via ETLs
• Experience working with CPQ software (ideally Salesforce CPQ)
• Experience developing in Apex or similar programming language would be beneficial but not required
• Process/Project Management: skilled at defining and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description.

Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice.

Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably.

Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information.

USBenefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information.

Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations.

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