Salesforce Admin & BA: Process & Integrations

Planet Pharma; Aliso Viejo (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Planet Pharma is seeking a Salesforce Administrator / Business Analyst to administer, configure, and continuously improve the Salesforce.com platform in an enterprise, regulated environment. The role acts as a business-facing analyst who translates operational needs into scalable system solutions and partners with stakeholders through testing, deployment, and adoption.

In this hybrid position, you will elicit requirements, design future-state processes, support integrations, ensure data quality,

Qualifications

• 4+ years of experience administering Salesforce in an enterprise environment.
• Experience functioning as a Business Analyst or Admin/BA hybrid.
• Experience supporting UAT, releases, and system changes.
• Experience with Salesforce Service Cloud and APIs or middleware.

Responsibilities

• Partner with business stakeholders to gather, document, and validate requirements
• Facilitate process mapping and future-state design sessions
• Translate business needs into functional specifications and Salesforce configuration
• Support test planning, system testing, UAT, and change management

Skills

Salesforce Administration

Business Analysis

UAT & Change Management

Data Quality & Validation

Education

Bachelor's degree in information systems, Computer Science, Business, or a related field

Tools

Salesforce Service Cloud

APIs & Middleware

iPaaS

Job description

Planet Pharma is seeking a Salesforce Administrator / Business Analyst to administer, configure, and continuously improve the Salesforce.com platform in an enterprise, regulated environment. The role acts as a business-facing analyst who translates operational needs into scalable system solutions and partners with stakeholders through testing, deployment, and adoption.

In this hybrid position, you will elicit requirements, design future-state processes, support integrations, ensure data quality,