Salesforce Admin and Release Manager: Office of Innovative Technologies - UTK

University of Tennessee; Knoxville (TN); Hybrid; USD 85,000 - 110,000; Full time

Job summary

University of Tennessee seeks an experienced Salesforce Admin and Release Manager to lead technical design, analysis, modification, development, testing, and documentation of Salesforce CRM and related enterprise software solutions. The role focuses on release analysis, processes, integration, maintenance, and architecture, with collaboration across cross-functional teams.

You will manage environments (sandbox, UAT, Production), coordinate code releases, and partner with admins, QA, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years of release analysis experience.
• Salesforce Administrator Certification.
• Experience with Salesforce Education Cloud or Sales/Service Cloud is preferred.

Responsibilities

• Lead release analysis, development, testing, and documentation of Salesforce CRM and related software solutions.
• Manage and troubleshoot all environments including sandboxes, UAT, and Production.
• Coordinate code merges and plan code releases with developers.
• Collaborate with QA to perform testing and ensure quality.
• Mentor team members and provide direction on technical tasks.

Skills

Agile / Scrum

Cross-functional collaboration

Communication

Problem solving

Mentoring

SQL skills

Education

Bachelor's degree in Computer/Information Sciences or related field

Salesforce Administrator Certification

Tools

Salesforce Platform

SQL Server

Oracle

MySQL

Visio

PowerPoint

Azure

GitHub

Job description

The Office of Innovative Technologies (OIT) is seeking an experienced Salesforce Admin and Release Manager to lead technical design, analysis, modification, development, testing, and documentation of the Salesforce CRM and complex enterprise-wide software solutions (purchased software, internally developed software, software modifications, and software interfaces) that execute independently or as part of a larger information system.

Primary focus is on Release Analysis and Processes, Technical Integration, Maintenance and Application/System Architecture.

Production Support and Application/System Improvement

• Manage and maintain the Salesforce CRM architecture and strategy.
• Manage, maintain and troubleshoot all environments including sandboxes, UAT and Production.
• Work with developers to merge code branches and plan code releases.
• Partner with other System Admins on all activities and projects.
• Partner with QA leader to perform and complete QA and testing.
• Identify issues and recommend appropriate solutions.
• Identify and work with peers to correct issues in current production application systems.
• Work with clients to better understand current and future needs.
• Work with Salesforce vendor partners.

Application Development and Implementation

• Design, create, and implement custom software solutions to meet customer needs.
• Implement purchased software solutions.
• Integrate applications/systems.
• Coordinate system upgrades for purchased software solutions.
• Coordinate environmental upgrades for affected applications/systems.
• Enhance, expand and extend current application/systems to add new functionality.

Collaboration and Communication

• Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
• Effective communication to translate technical concepts for non-technical audiences.
• Team-oriented approach for working in Agile or Scrum environments.
• Mentors and provides work direction to others.

Project Management and Adaptability

• Familiarity with project management methodologies to manage tasks and timelines efficiently.
• Adaptability to learn and implement new Salesforce features or updates as they are released.
• Prioritize tasks and work in a fast-paced, evolving environment.

Required Qualifications

• Education: Bachelor's degree; Computer/Information Sciences or related field or equivalent combination of education and experience
• Experience:Three years of relevant experience, or an equivalent combination of education, training, and experience.Three years of release analysis experience.Salesforce Administrator Certification
• Knowledge, Skills, & Abilities:Experience in Salesforce Student Success Hub, Salesforce Education Cloud, or (Sales and Service Cloud)Ability to complete work with limited supervision.Ability to quickly learn and use new technologies.Ability to work with and lead other team members.Ability to manage work time effectively.Strong and organized application development methodology.Skills in problem solving.Communication skills.Testing skills.Knowledge and understanding of relational database design.Knowledge and understanding of object-orientation.Solid knowledge of Microsoft Office, especially Excel and Word.Utilize appropriate visualization and presentation tools, such as Visio or PowerPoint.Knowledge of computing languages and platforms.Strong SQL skills.Knowledge of testing frameworks.Knowledge of automated testing tools.Knowledge of metadata management.Knowledge of specific relational databases, such as SQL Server, Oracle, or MySQL.
• Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Experience:Higher Education ExperienceAdditional Salesforce Certifications
• Knowledge, Skills, & Abilities:Working Knowledge and experience with the following systems/applications:Experience in Salesforce Education Cloud or (Sales and Service Cloud)Data360AgentForceVoice AgentMarketing CloudMulesoftTableauFormAssemblyBlackthornSnapetAppiniumGithubMicrosoft Azure

Work Location

• Location: Knoxville, TN
• Hybrid

Compensation and Benefits

• UT market range: MR16

Find more information on the UT Market Range structure here

Find more information on UT Benefits here

About The Division

The Office of Innovative Technologies (OIT) seeks to support the university's mission by providing customer driven IT services in a consistent and credible manner.