CRM DevOps Release Analyst

University of Colorado Boulder; Boulder (CO); Hybrid; USD 74,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Transit ECO Pass

Job summary

University of Colorado Boulder is seeking a CRM DevOps Release Analyst to support Salesforce Education Cloud deployments within DETLS/LET. You will build and review release packages, monitor deployment pipelines, manage sandboxes, data seeding, and lifecycle, and provide QA testing support.

The role reports to the Enterprise CRM DevOps Manager and collaborates with senior staff to ensure stable, scalable releases.

Qualifications

• Bachelor's degree in computer science, computer information systems, or a related field, or equivalent experience.
• 2+ years of experience in software release management, systems administration, CI/CD support, Salesforce development, or comparable technical operations.
• Familiarity with Git and source control concepts.
• Familiarity with Salesforce data tools (e.g., Data Loader) and deployment tooling (e.g., Gearset, Jenkins).

Responsibilities

• Implement and monitor deployment pipeline and release trains.
• Perform sandbox refresh, seeding, and environment synchronization.
• Assist with backup strategy, environment configuration, and deployment improvements.
• Maintain deployment processes for stable bug-fix, feature, and application releases.
• Perform bulk data moves using ETL and Salesforce data tools.
• Maintain release notes and environment documentation.
• Coordinate changes with internal/external partners.

Skills

Strong communication

Process compliance

Multitasking

Independent remote work

Customer service mindset

Education

Bachelor's degree in CS/IS or related

Tools

Git

Data Loader

Gearset

Jenkins

Job description

Job Summary

The Office of Information Technology invites applicationsfor a CRM DevOps Release Analyst! This positionserves as a professional-level (individual contributor) analystsupporting the development, testing, and release of Salesforce.com(SFDC) solutions for the Enterprise CRM program within the DigitalExperience and Technology for Learner Success (DETLS) / LearnerEngagement Technology (LET) effort, with a focus on Salesforce’sEducation Cloud product.

This position exists to relieve developers, Operations Analysts,and the DevOps Manager of routine release mechanics by building andreviewing release packages; implementing and monitoring thedeployment pipeline; managing sandbox creation, maintenance, dataseeding, and lifecycle; supporting backup and metadata hygiene forproduction environments; creating/maintaining operationaldocumentation; and providing hands-on configuration and QA testingsupport. This position reports to the Enterprise CRM DevOps Managerand works closely with the Sr. SFDC Developer, CRM TechnicalArchitect, CRM Operations Analysts, and the Business Analyst teamto ensure stable, secure, and scalable releases toproduction.

This position operates within established change, incident, andconfiguration management processes, and leverages existing CRM andCU/OIT shared technical infrastructure, methods, and data,including enterprise processes, systems, and integrations. As aprofessional-level role, work is performed under the supervisionand code review of senior technical staff, with a definedescalation path (Analyst/Coordinator> Sr. Developer / DevOpsManager > Assistant Director of CRM Services &Systems).

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

Who We Are

Vision:

• OIT will be valued by campus as a strategic, inclusive andinnovative partner in advancing learning and discovery in order toenable CU Boulder to be an outstanding public university.

Mission:

• OIT enables campus priorities by providing high-value ITservices and solutions.

Values:

• Trust, as a foundation for how we engage with one another andwith campus partners, along with
• Curiosity in how to better support the campus and our partner’swhile
• Encouraging empowerment and authentic engagement amongourselves and
• Celebrating a culture that promotes a sense of belonging whileacknowledging that each person is unique and valued.

Strategy:

• OIT will advance learning and discovery by deliveringhigh-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and studentexperience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services forbusiness efficiency.

What Your Key Responsibilities Will Be

Release, Deployment & Environment Engineering

• Implement and monitor the deployment pipeline supporting theDevOps Manager's software releases and deployment train.
• Perform routine sandbox refresh, seeding, and synchronizationto provide enterprise-quality levels of environment alignmentacross the deployment chain.
• Assist with backup strategy, environment configuration, anddeployment improvements under the direction of the DevOpsManager.
• Implement established deployment processes to ensure stable andsuccessful bug-fix, feature, and application releases to theproduction environments.
• Perform programmatic/bulk data moves between environments usingETL and Salesforce data tools (e.g., Data Loader, Gearset) andperform bulk data update as required by released features, undersupervision.
• Use standard processes for ongoing build, release,enhancements, and bug fixes as needed to the Salesforce.complatform.
• Identify, recommend, and implement approved changes todevelopment/deployment processes, system configurations, and otheraspects of the Salesforce.com/CRM service, following establishedchange control.
• Maintain documentation of deployment steps, environment state,and release notes.
• Connect with internal and external partners as required toadvise them when changes are implemented.

Deployment QA, Testing & Documentation Support

• Assist developers and the operations team to develop andimplement functional and regression testing in the deploymentcontext (complementing, not duplicating, other Analysts’ QA).
• Identify and document bugs discovered during release andenvironment activities, including exact details onre-creation.
• Update operational and administrative documentation asnecessary after configuration changes, patches, upgrades, anddeployments.
• Author and maintain release/deployment runbooks and environmentprocedures.

Governance, Metrics & Service Management Alignment

• Perform all pipeline and environment activity within theestablished release train and OIT service management practices(incident, change, and configuration management), consistent withthe Assistant Director's mandate to ensure alignment to OIT servicemanagement.
• Regularly surface utilization, deployment, and environmenthealth metrics to feed the DevOps Manager's and AssistantDirector's operational KPI reporting.
• Support tooling standardization and environment rationalizationefforts that advance service efficiency and cost optimization.

Technical Support

• Provide prompt, accurate, and courteous assistance withdeployment-related issues and questions, advancing complex issuesto senior developers/analysts or the DevOps Manager.

Professional Development & Proficiency Maintenance

• Maintain and grow proficiency in Salesforce release/DevOpspractices, relevant certifications, and deployment tooling throughonline trainings, conferences, seminars, classes, and discussionswith colleagues and peer institutions.

What You Should Know

• This position is in a hybrid work situation, working primarilyremotely but will report to campus a few times each year.

What We Can Offer

• The annual salary range is $74,400 - $81,840.

Benefits

At the University of Colorado Boulder, we arecommitted to supporting the holistic health and well-being of ouremployees. Our comprehensive benefits package includes medical,dental, and retirement plans; generous paid time off; tuitionassistance for you and your dependents; and an ECO Pass for localtransit. As one of Boulder County’s largest employers, CU Boulderoffers an inspiring academic community and access to world-classoutdoor recreation. In fact, CU Boulder has been named one ofForbes' America's BestLarge Employers, ranking #4 among large employers in Coloradoand #28 among universities nationwide. Explore additional perks andprograms through the CU Advantage program.

Be Statements

Be collaborative. Be supportive. Be Boulder.

What We Require

• A bachelor's degree from an accredited institution in computerscience, computer information systems, or a related field. Acombination of education and/or related experience may besubstituted for the degree on a year-for-year basis.
• 2 or more years of experience in software release management,systems administration, CI/CD support, Salesforce development, orcomparable technical operations.
• Familiarity with Git and source control concepts.
• Familiarity with Salesforce data tools (e.g., Data Loader)and/or deployment tooling (e.g., Gearset, Jenkins).

What You Will Need

• Strong verbal/written communication skills, including theability to communicate with both business and technical teams.
• Ability to follow established processes accurately and todocument work clearly.
• Balances multiple competing priorities in a fast-pacedenvironment.
• Ability to work independently in a remote environment and beproactive to ensure proper availability of systems/services, whileoperating under senior review.
• Personal, communication, and organizational skills necessary toprovide excellent customer service to internal and externalpartners.

What We Would Like You to Have

• Salesforce Certified Administrator or Salesforce CertifiedPlatform Developer I certification expected within 6-12 months ofhire if not held at hire.
• Familiarity with a ticketing/ITSM system such asServiceNow.
• Familiarity with project management tools such as Jira.
• Experience with data modeling and ETL tools.
• Exposure to agile / continuous integration practices.
• Prior experience in Higher Education is desirable.