Senior Salesforce Developer: Office of Innovative Technologies - UTK

University of Tennessee, Knoxville; Knoxville (TN); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The University of Tennessee, Knoxville is seeking an experienced Senior Salesforce Developer to implement solutions, own architecture, configurations, development, QA, testing, and release management for the OIT Salesforce instance. This role requires strong collaboration with cross-functional teams in a hybrid work setting in Knoxville, TN.

Responsibilities include designing scalable Salesforce solutions, implementing security best practices, maintaining CI/CD processes, and guiding junior

Qualifications

• Bachelor's degree in Computer/Information Sciences or related field or equivalent
• Three years of development experience.
• Salesforce Platform Developer I certification.
• Experience with Education Cloud or Sales and Service Cloud.
• Knowledge of Salesforce declarative and programmatic tools (Flow, Apex, LWC, SOQL).
• Experience with REST/SOAP APIs, middleware, and ETL processes.
• Salesforce DevOps practices including CI/CD and Salesforce DX.
• Strong SQL skills and testing knowledge.
• Experience with metadata management and relational databases such as SQL Server, Oracle, or MySQL.

Responsibilities

• Research, design, and communicate solution architecture approaches.
• Develop POCs and changes for preproduction and production releases.
• Peer review changes for standards and best practices.
• Enforce release management and source control procedures.
• Implement and maintain Salesforce security and governance practices.
• Create documentation and testing plans.
• Assist with UAT and release training.
• Provide troubleshooting and platform support.
• Analyze business requirements to design scalable Salesforce solutions.
• Monitor, troubleshoot, and optimize Salesforce performance.
• Collaborate with admins, stakeholders, and end-users in Agile environments.
• Mentor and provide direction to teammates.

Skills

Salesforce architecture

Apex & LWC programming

SOQL

REST/SOAP APIs

CI/CD & Salesforce DX

SQL

Analytical thinking

Communication & collaboration

Education

Bachelor's degree in Computer/Information Sciences or related field

Tools

Salesforce DX

Git / source control

CI/CD tools

Visio/PowerPoint

Tableau

Job description

Job Description

The Office of Innovative Technologies (OIT) is seeking an experienced Senior Salesforce Developer to implement solutions and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, quality assurance, testing, release management, implementation of changes and owning the OIT instance of Salesforce.

The Office of Innovative Technologies (OIT) is seeking an experienced Senior Salesforce Developer to implement solutions and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, quality assurance, testing, release management, implementation of changes and owning the OIT instance of Salesforce.

• Hiring for Multiple Positions

Responsibilities

Technical

• Research, designs, and communicates solution architecture approach.
• Develops proof of concepts (POC) and changes to release into preproduction and production environments.
• Peer review changes to ensure standards and best practices are met.
• Develops and enforces standard operating procedures for release management and source control.
• Implements and maintains Salesforce security and governance best practices, including profiles, permission sets, permission set groups, sharing rules, role hierarchy, and field-level security.
• Creates documentation and testing plans.
• Assists with User Acceptance Testing (UAT) and release training.
• Provides troubleshooting and platform support.

Analytical

• Gather and analyze business requirements to design scalable, effective solutions.
• Troubleshoot and optimize Salesforce system performance.
• Data modeling and understanding how to structure data efficiently within Salesforce.
• Monitor and analyze the performance of Salesforce implementations.
• Analyzing user feedback and system interaction patterns to improve the usability of Salesforce features.
• Anticipate challenges in system integrations or customizations.

Collaboration and Communication

• Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
• Effective communication to translate technical concepts for non-technical audiences.
• Team-oriented approach for working in Agile or Scrum environments.
• Mentors and provides work direction to others.

Project Management and Adaptability

• Familiarity with project management methodologies to manage tasks and timelines efficiently.
• Adaptability to learn and implement new Salesforce features or updates as they are released.
• Prioritize tasks and work in a fast-paced, evolving environment.

Qualifications

Required Qualifications

• Education: Bachelor’s degree in Computer/Information Sciences or related field or equivalent combination of education and experience
• Experience:
  • Three years of development experience.
  • Salesforce Platform Developer I certification.
• Knowledge, Skills, & Abilities:
  • Experience in Salesforce Student Success Hall, Education Cloud or Sales and Service Cloud
  • Comprehensive understanding of Salesforce architecture, features, and capabilities.
  • Knowledge of Salesforce declarative tools (e.g., Salesforce Flow) and programmatic tools (Apex, Lightning Web Components, SOQL).
  • Knowledge of integration techniques, including REST/SOAP APIs, middleware tools, and ETL processes.
  • Experience with Salesforce DevOps practices, including CI/CD and Salesforce DX.
  • Knowledge of computing languages and platforms.
  • Strong SQL skills.
  • Knowledge of testing frameworks.
  • Knowledge of automated testing tools.
  • Knowledge of metadata management.
  • Knowledge of specific relational databases, such as SQL Server, Oracle, or mySQL.
  • Utilize appropriate visualization and presentation tools, such as Visio or PowerPoint.

Preferred Qualifications

• Experience:
  • Higher Education Experience
  • Additional Salesforce Developer Certifications
• Knowledge, Skills, & Abilities:
  • Working Knowledge and experience with the following systems/applications:
  • Salesforce SSH or Education Cloud or Sales and Service Cloud
  • Data360
  • AgentForce
  • Voice Agent
  • Marketing Cloud
  • Mulesoft
  • Tableau
  • FormAssembly
  • Blackthorn
  • Snapet
  • Appinium

Work Location

• Location: Knoxville, TN
• Hybrid

Compensation And Benefits

• UT market range: MR14
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

About The Division

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.