Sales - Worldwide Account Manager

Federal Express Corporation; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

FedEx is seeking a Sales - Worldwide Account Manager to manage and grow strategic customer accounts with a focus on international shipping. The role is based on-site in the San Francisco Bay Area, coordinating with operations, marketing, and support teams to drive service quality and customer satisfaction.

Responsibilities include account planning, opportunity identification, and regular business reviews to leadership, with a strong emphasis on cross-functional collaboration and data-driven

Qualifications

• Strong account management skills with experience overseeing key or global accounts and building long-term customer relationships.
• Proficiency in lead generation, pipeline management, and closing opportunities.
• Excellent communication skills, including writing, presenting, and influencing stakeholders.
• Experience in B2B sales, preferably within logistics, transportation, or supply chain.

Responsibilities

• Develop account plans and identify new business opportunities for international shipping and logistics solutions.
• Lead customer presentations, negotiate contracts and pricing, and manage key accounts.
• Collaborate with internal operations, marketing, and customer support to ensure service quality and forecasts.

Skills

Account management

Customer relationships

Lead generation

Communication

B2B sales

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, Logistics, or related field

Job description

Company Description

FedEx, a global leader in shipping, transportation, e-commerce, and digital supply chain services, connects people and possibilities around the world. The company leverages an extensive global network to strengthen supply chains, simplify logistics, and enhance tracking and visibility for customers. FedEx uses data-driven insights from every shipment to continually improve the customer experience. With a workforce of more than 575,000 team members, FedEx is consistently recognized as one of the world's most admired and trusted employers. Team members are encouraged to uphold high standards of safety, ethics, professionalism, and customer and community care.

Role Description

The Sales - Worldwide Account Manager is a full-time, on-site role based in the San Francisco Bay Area. This role is responsible for managing and growing strategic customer accounts, focusing on international shipping and logistics solutions. Day-to-day activities include developing account plans, identifying new business opportunities, leading customer presentations, and negotiating contracts and pricing. The Account Manager will collaborate closely with internal operations, marketing, and customer support teams to ensure service quality and customer satisfaction. Ongoing responsibilities also include monitoring account performance, analyzing sales data, and providing regular business reviews and forecasts to leadership.

Qualifications

• Strong account management skills with experience overseeing key or global accounts and building long-term customer relationships.
• Demonstrated focus on customer satisfaction and customer service, with the ability to address complex needs and resolve issues effectively.
• Proficiency in lead generation and new business development, including prospecting, pipeline management, and closing opportunities.
• Excellent communication skills, including clear written and verbal communication, presentation skills, and the ability to influence stakeholders.
• Experience in B2B sales, preferably within logistics, transportation, supply chain, or related industries.
• Ability to analyze sales and operational data, interpret trends, and translate insights into actionable account strategies.
• Comfort working in a fast-paced, cross-functional environment, with strong organizational and time management skills.
• Bachelor's degree in Business, Marketing, Logistics, or a related field, or equivalent professional experience.