Sales Trainer, The Smokies

Travel + Leisure Co.; Sevierville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. seeks a dynamic training leader to oversee onboarding, curriculum delivery, and ongoing development for sales teams across East Tennessee.

This role partners with the Site VP, Regional Director of Training, and Recruiters to drive consistent performance and compliance. You will manage a 12-week training program, run monthly coaching cycles, and ensure new hires meet budgeted VPG within 90 days while coordinating with specialists and trainers to roll out new processes and

Qualifications

• Minimum 1 year Wyndham sales experience (front line or in-house)
• Minimum 1 year sales management experience preferred
• Proven track record with ability to T.O.
• Specialist Presenter experience preferred
• Must obtain a real estate or timeshare license in the resident state
• Strong interpersonal, written and verbal communication skills
• Proficient in Microsoft Office and iPad operation
• Ability to interface with all levels professionally
• Effective time management and organizational skills
• Flexible work schedule and some travel

Responsibilities

• Oversee training: new hire curriculum delivered onsite or virtual using approved scripting
• Facilitate 12-week follow-up trainings, one module per week
• Administer sales compliance courses in new-hire classes
• Complete Wyndham Rewards and Clarity Pay training during onboarding
• Identify underperformers for coaching with Regional Director of Training approval
• Partner with sales managers to improve VPG and close percentage
• Attend required meetings and report progress to Regional Director of Training
• Maintain monthly training calendar and ensure calendar discipline
• Shadow new hires on the sales floor and coach with managers to ensure targets
• Ensure 90-day new hires reach 100% of budgeted VPG
• Keep scripting and collateral up-to-date across sites
• Observe specialist presenters and sales staff for best practices
• Support new tech rollouts and sales initiatives as SME to drive adoption

Skills

Sales leadership

Communication skills

Interpersonal skills

Time management

Microsoft Office / iPad proficiency

Education

Real estate license or timeshare license

Tools

Microsoft Office

iPad operation

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Right Candidate

• Must be willing to relocate East Tennessee
• Have a strong desire to be an integral part of the site leadership team
• Must have the ability to communicate and partner with the Site VP, Regional Director of Training, Regional Director of Recruiting, Site Recruiters, Business Operations and other site trainers
• Possess the ability to identify opportunities relating to, not limited to, the training department, sales lines (in house and front line), specialist presenters, sales processes and a desired follow-through to affect and implement positive change
• The right candidate will have a proven track record. This can include any, but is not limited to, front line or in house sales, sales manager, site trainer, Sr. Manager, DOS or VP experience
• Support the Specialist Presenter team for training and compliance
• Have a strong working knowledge of Club Wyndham, WorldMark by Wyndham, Club Wyndham, and Margaritaville Vacations Club.

This Position Will Oversee Training To Include

• New hire training curriculum is delivered to new hires in a classroom setting onsite and/or virtual using approved scripting via iPad presentation
• “Road to Success” 12-week follow-up trainings and tests are being facilitated to new hires in a consistent classroom setting. This will be facilitated one module per week over12 weeks
• Sales Compliance online courses are completed in new hire classes, prior to graduating staff to sales floor
• Wyndham Rewards and Clarity Pay, as well as other required training courses are completed during the new hire class
• Underperforming sales reps from the bottom 3rd quartile of the sales line observed and coached at the beginning of every month. This is to be done in tandem with your Regional Director of Training for approval
• Partner with sales Managers to improve VPG and close %
• Attend all required scheduled meetings and report progress to Regional Director of Training
• Ensure continued topical trainings and are being facilitated regularly and documented on monthly training calendar
• Follow your training classes to the sales floor, partner with sales manager to coach and support new hires. 50% T.O. behind all new hires within 90 days or less is the expectation
• New hires are to be at 100% of budgeted VPG at 90 days
• Ensure sites are up-to-date on all recently approved scripting and collateral
• Observe specialist presenters as well as sales staff
• Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert).Train the site leaders and representatives accordingly to ensure new technology is understood, adopted and utilized.

Required Minimum Qualifications

• A minimum of 1 year successful Wyndham sales experience. Front line and In-House are a plus
• A minimum of 1 year sales management experience preferred
• Proven track record with the ability to T.O.
• Specialist Presenter experience preferred
• Must obtain a real estate license or timeshare license in the state where you reside, if applicable
• Strong interpersonal, written and verbal communication skills
• Proficient in Microsoft Office platforms and iPad operation
• Ability to interface with all levels of employees in a professional manner
• Effective time management and organizational skills necessary
• Work schedule flexibility
• Some travel may be required

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.