Sales Technician

JMJ PHILLIP; City of Kingston (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

JMJ PHILLIP is seeking a Sales Technician to support sales activities, develop customer relationships, and provide technical assistance throughout the sales process. This role combines technical knowledge with strong communication and customer service skills to identify opportunities and drive business growth.

The position covers Kingston, NY, with responsibilities spanning sales coordination, customer management, and cross-functional collaboration.

Qualifications

• Experience in sales, technical sales or customer service.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Willingness to travel to support customers.

Responsibilities

• Support sales initiatives and help identify new business opportunities.
• Develop and maintain strong relationships with customers and prospects.
• Assist with sales presentations, proposals, product demonstrations, and follow-up activities.
• Understand customer needs and recommend appropriate products or solutions.
• Maintain accurate records of customer interactions, opportunities, and sales activities.

Skills

Strong communication skills

Customer service

Technical aptitude

Self-motivated

Education

Certifications in engineering, sales, or related fields

Job description

We are seeking a Sales Technician to support sales activities, develop customer relationships, and provide technical assistance throughout the sales process. This role is ideal for a motivated professional who can combine technical knowledge with strong communication and customer service skills to identify opportunities and support business growth.

Position Responsibilities

Sales & Business Development

• Support sales initiatives and help identify new business opportunities.
• Develop and maintain strong relationships with customers and prospects.
• Assist with sales presentations, proposals, product demonstrations, and follow-up activities.
• Understand customer needs and recommend appropriate products or solutions.
• Maintain accurate records of customer interactions, opportunities, and sales activities.

Technical Support

• Provide customers with technical information and guidance regarding products and solutions.
• Work closely with internal teams to address customer questions and technical requirements.
• Assist in troubleshooting product or application-related issues.
• Translate technical information into clear, customer-friendly recommendations.

Customer & Account Management

• Serve as a responsive point of contact for assigned customers.
• Follow up on inquiries, quotes, orders, and opportunities.
• Support customer satisfaction and retention through consistent communication and service.
• Monitor customer needs and identify opportunities for additional products or services.

Sales Coordination

• Collaborate with sales, operations, engineering, and other internal teams to ensure effective customer support.
• Assist with forecasting, pipeline development, and sales reporting.
• Participate in customer meetings, industry events, and other business development activities as needed.

Prerequisites

• Previous experience in sales, technical sales, customer service, or a related field.
• Strong technical aptitude and ability to learn product specifications and applications.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to understand customer requirements and provide practical solutions.
• Strong organizational and time-management skills.
• Self-motivated, proactive, and comfortable working independently.
• Ability to manage multiple customer opportunities and priorities effectively.
• Willingness to travel as required to support customers and sales activities.

Certifications (Preferred, but not Required)

• Technical, engineering, sales, or business-related certifications.
• Industry-specific technical certifications or training.
• Sales or customer relationship management certifications.

What the Role Offers

• Competitive salary range of $65,000-$75,000 annually.
• Opportunity to combine technical expertise with sales and business development.
• Direct interaction with customers and opportunities to build long-term professional relationships.
• Exposure to technical products, applications, and customer solutions.
• Opportunities for professional growth and development.
• A collaborative role with opportunities to contribute directly to business growth.

Why Kingston?

Kingston offers access to a diverse customer base, established business networks, and a strong regional economy. Its location provides convenient access to surrounding markets, making it a practical base for a sales professional who enjoys building customer relationships and supporting business development across a broader territory.