Sales Team Manager - SouthPark Mall

Belk; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Belk, Inc. is seeking a Sales Team Manager to drive store sales and profitability by leading a team of sales associates to deliver exceptional customer service and meet key metrics.

The role focuses on developing associates in selling techniques, executing store events, and maintaining an attractive store environment. As an exempt supervisor, you will collaborate with other leaders to optimize performance, promote memorable shopping experiences, and build customer loyalty.

Qualifications

• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
• Ability to manage multiple priorities and lead through change.
• Flexibility to work nights, weekends, and holidays as needed.

Responsibilities

• Demonstrate ownership, accountability, and initiative to achieve store objectives and key metrics.
• Inspire and motivate the team to deliver exceptional customer experiences and drive sales.
• Develop and implement strategies for successful promotions and grassroot events to engage customers.
• Collaborate with store operations on floor sets, pricing, replenishment, and safety.
• Plan and participate in leadership workload meetings; align schedules with traffic plans.
• Provide coaching and training to ensure readiness in service, selling, and operations.
• Drive retention by recognizing contributions and nurturing a positive culture.
• Assist in filling open positions through recruitment and onboarding for bench talent.
• Manage shortages and inventory accuracy while adhering to asset protection standards.

Skills

Retail leadership

Customer service

Team motivation

Coaching

Analytics

Communication

Technology fluency

Tools

POS systems

Microsoft Windows

Smartphone/tablet use

Job description

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership , accountability , and initiative in achieving store objectives and driving the accomplishment of key metrics .
• Inspire and motivate team to de liver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations , and maintaining a visually appealing sales floor.
• Develop and implement strategies to execute successful promotional and grassroot events , leading team to effectively perform customer outreach, clienteling , and omnicha nnel initiatives.
• Collaborate with store operations teams to support execut ion of floor sets, product placement , pricing, recover y , replenishment, and other operational activities to meet store objectives .
• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans .
• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions , celebrating store achievements , and promoting upcoming activities . Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued .
• Support filling open positions timely through recruitment, interviewing , and facilitating team career development conversations to build ready -now bench of store talent. O versee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy , ensuring team compliance with asset protection , product protection standards, safety guidelines , and security protocols .

Skills and Abilities

• Ability to successfully apply analytics , experience , and judgement to make timely and effective business , people , and profitability decisions .
• Skills and experience to perform in the role and a commitment to continuously learn .
• Ability to develop others through mentorship , effective communication , and side-by-side coaching .
• Self- directed and able to work with minimal supervision in a deadline-driven environment .
• Communicate with excellence .
• Comfortable with technology , including smartphones , tablet computers , and Windows- based operating systems .
• 3+ years of Retail Leadership experience and a dedication to customer experience excellence .
• Available to work a flexible schedule based on business needs , including nights , weekends , and holidays .
• Must regularly move around all store areas and be accessible to customers .
• Must bend , reach , stretch for product as well as lift , carry , and move at least 40 lbs .

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive . There may be additional duties, responsibilities, and qualifications for this job.