Sales Team Manager

Belk; Auburn (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

Belk is seeking a Sales Team Manager to lead a team of sales associates, driving store sales and profitability while delivering exceptional customer service. The role involves developing associates in selling techniques, executing successful store events, and maintaining an attractive store environment.

This exempt position offers monthly bonus eligibility and requires strong leadership, coaching, and collaboration with other store leaders to promote memorable shopping experiences that build

Qualifications

• 3+ years of Retail Leadership experience.
• Focus on customer experience excellence.
• Ability to mentor and coach associates.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Own store metrics and drive sales and profitability.
• Lead and motivate sales associates to deliver outstanding service.
• Develop and implement promotional events and grassroots outreach.
• Collaborate with store operations on floor sets, pricing, replenishment.
• Plan weekly leadership workload and align schedules with traffic.
• Institute training to ensure service, selling, and operations readiness.
• Communicate priorities and coach performance.
• Recognize contributions and foster a positive store culture.
• Assist with filling open positions and onboarding.
• Manage shortage control and inventory accuracy.
• Ensure asset and product protection, safety, and security compliance.

Skills

Retail Leadership

Customer Experience

Mentorship

Communication

Technology Proficiency

Team Building

Flexibility

Job description

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills And Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.