Sales Team Manager

Belk, Inc.; Auburn (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Belk, Inc. is seeking a Sales Team Manager to drive store sales and profitability by leading a team of sales associates and delivering exceptional customer service.

You will develop associates in effective selling techniques, execute store events, and maintain an attractive store environment. The role emphasizes leadership collaboration with other store leaders to optimize performance, promote memorable shopping experiences, and build customer loyalty.

Qualifications

• Proven ability to apply analytics and judgement to business decisions.
• Commitment to continuous learning and development.
• Ability to mentor and coach others effectively.
• Self-directed in deadline-driven environments.
• Strong communication and interpersonal skills.
• Comfort with technology and Windows devices.
• 3+ years of Retail Leadership experience.
• Available for nights, weekends and holidays.
• Physical ability to move around store areas and lift 40 lbs.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Inspire and motivate the team to deliver outstanding customer experiences and drive sales.
• Develop and implement strategies for promotions and grassroot events.
• Collaborate with operations on floor sets, product placement, pricing, replenishment, and security.
• Participate in weekly leadership planning; align schedules with traffic plans.
• Build team knowledge and raise training standards for service and operations.
• Set clear priorities and coach performance to improve results.
• Drive retention by recognizing contributions and promoting upcoming activities.
• Support filling open positions through recruitment and onboarding.
• Manage shortages and inventory accuracy in line with protection standards.

Skills

Analytical decision-making

Mentorship

Coaching

Communication

Tech savvy

Retail leadership

Flexible schedule

Job description

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.

• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.

• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.

• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.

• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.

• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.

• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.

• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.

• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to develop others through mentorship, effective communication, and side-by-side coaching.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Communicate with excellence.

• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.

• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.