Sales Team Leader

Inter IKEA Systems B.V.; New York (NY); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Telehealth visits

Employee discount

Education assistance

Dental and vision plans

Medical coverage

Job summary

Inter IKEA Systems B.V. is seeking a Store Team Lead to oversee daily sales floor operations, ensuring a consistent product presentation and exceptional customer experiences across the IKEA store.

You will lead a knowledgeable team, drive sales, and coordinate with stakeholders to implement the commercial calendar. The role requires 3 years of leadership and customer service experience in a retail setting, with a focus on teamwork, training, and performance management.

Qualifications

• 3 years of experience in fast-paced, customer-oriented (service or retail) industry.
• 3 years of experience leading and developing people, preferably in a retail environment.
• 3 years of experience in customer service, problem-solving and conflict handling techniques.

Responsibilities

• Oversee daily operations of the sales floor team to ensure consistent product presentation and customer shopping experience.
• Drive sales by equipping co-workers with product knowledge and resources to meet commercial standards.
• Hire, onboard, train, and develop co-workers; create development plans to secure succession.
• Monitor sales, supply, customer insights, and KPIs to identify opportunities for improvement.
• Ensure planning and execution of the commercial calendar and store activities in collaboration with stakeholders.
• Address customer and co-worker issues promptly and positively.

Skills

Customer service

People leadership

Retail experience

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.

• Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer.
• Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable work force.
• Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities.
• Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards.
• Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve.
• Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive.
• Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders.
• Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team.
• Handles issues raised by customers and co-workers in a positive and quick manner.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

JOB TYPE: Full-Time, Hourly

BENEFITS ELIGIBLE: Yes

HOURS: Retail environment, must have an open availability Monday-Sunday

The hourly pay range for this role is $27.51 - $38.86

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for our future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Qualifications

• 3 years of: Experience working in a fast-paced, customer-oriented (service or retail) industry.
• 3 years of: Experience leading and developing people, preferably in a retail environment.
• 3 years of: Experience in customer service, problem-solving and conflict handling techniques.

Physical Demands:

• Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
• Must be able to stand, walk, talk, type, reach, hear, see, twist more than 46% of the time.

The starting rate/ salary for this position ranges from 27.51 USD to 38 USD and will be based on relevant work experience.