Retail Sales Leader - Market Hall

IKEA; Las Vegas (NV); On-site; USD 32,525 - 46,383; Full time

Benefits offered by this job

Generous paid time off

Education assistance

Medical and Rx plans

Pet insurance program

Job summary

A well-known home furnishings retailer in Las Vegas is seeking a Sales Floor Manager to oversee daily operations, provide outstanding customer experiences, and lead a diverse team. This role requires strong leadership and customer service skills, as well as experience developing co-workers. The position offers competitive pay and extensive benefits in a vibrant work environment.

Qualifications

• 3 years experience in a fast-paced, customer-oriented industry.
• Experience leading and developing people, preferably in retail.
• Physical demand: Must be able to lift 26-50 lbs frequently.

Responsibilities

• Oversee daily operations of Sales floor team for customer experience.
• Train and develop co-workers, directing selection and onboarding.
• Monitor sales, supply, and customer insights to improve experience.

Skills

Customer service experience

Problem-solving skills

Leadership capabilities

Conflict handling techniques

Job description

Overview

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WHY WE WILL LOVE YOU
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What You’ll Be Doing Day to Day

• Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.
• Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer.
• Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable work force.
• Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities.
• Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards.
• Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve.
• Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive.
• Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders.
• Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team.
• Handles issues raised by customers and co-workers in a positive and quick manner.

Together as a Team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Details

Job type – Permanent

Hours – 40 hours per week / Benefits Eligible

Shifts – Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance

Pay range – $23.61 - $33.67

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The anticipated posting closing date is on or around 9/26/25

Qualifications

• 3 years: Experience working in a fast-paced, customer-oriented (service or retail) industry.
• Experience leading and developing people, preferably in a retail environment
• Experience in customer service, problem-solving and conflict handling techniques
• Physical Demand: Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
• Must be able to stand, walk, talk, type, reach, hear, see, and twist more than 46% of the time.

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.