Sales Team Lead: Drive Sales & Customer Experience

Palmetto Moon; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Palmetto Moon is seeking a Sales Team Lead to support the Store Sales Manager in driving sales and ensuring outstanding customer service in our stores. You will lead daily operations, train and coach team members, manage MOD shifts, monitor visual merchandising, and help meet store goals while upholding company standards.

This role requires retail experience, leadership abilities, excellent communication, and the readiness to adapt to busy retail environments.

Qualifications

• Previous experience in a retail or sales environment.
• Shown leadership and delegation skills along with proven ability to hold team members accountable.
• Confident, proactive and willingness to take on workplace challenges.
• Ability to multi-task and change priorities as necessary.
• Strong verbal communication, and the ability to convey important information clearly and effectively.
• Quick decision-making and problem-solving abilities, specifically in terms of customer service.
• Ability to read key reporting and learn company POS system with standard training
• Physical Requirements

Responsibilities

• Sales Performance: Assist Store Sales Manager in achieving sales goals and objectives through effective leadership.
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team.
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.).
• Customer Service: Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues.
• Train and coach team to offer expected level of customer service in order to drive sale performance.
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily.
• Team Leadership: Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts.
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives.
• Adjust team priorities to meet goals and company/store initiatives.
• Offer on the spot coaching to team members in order to correct actions or offer training.
• Communicate employee concerns to the appropriate leadership within a timely manner.
• Product Knowledge & Visual Merchandising: Remain updated on key sales drives (top styles, hot buys, new product, etc.).
• Know where to find resources regarding product knowledge for personal use and to train and lead team.
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
• Departments of Responsibilities: Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
• General Leadership Responsibilities: Hold self and team to company policies, appropriate addressing behavior according to specific role
• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
• Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more

Skills

Retail leadership

Customer service

Sales coaching

Team delegation

Multi-tasking

Communication

Job description

Palmetto Moon is seeking a Sales Team Lead to support the Store Sales Manager in driving sales and ensuring outstanding customer service in our stores. You will lead daily operations, train and coach team members, manage MOD shifts, monitor visual merchandising, and help meet store goals while upholding company standards.

This role requires retail experience, leadership abilities, excellent communication, and the readiness to adapt to busy retail environments.