Project Coordinator

Ion Solar; Orem (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

401(k)

Paid time off

Paid holidays

Paid birthday off

Job summary

Ion Solar, a leading residential solar company in Orem, Utah, is seeking a Sales Rep Liaison to enhance communication between sales representatives and customers. This role focuses on solving challenges, managing projects, and training sales teams.

The ideal candidate is a strong communicator with excellent organizational skills, capable of working in a fast-paced environment. They will provide solutions to customer issues and support solar project monitoring, ensuring smooth operations.

The position offers competitive wages and benefits including health insurance and a 401(k).

Qualifications

• Customer service experience required.
• Solar experience recommended but not required.

Responsibilities

• Address inbound concerns from outside sales representatives.
• Take the lead on difficult projects.
• Monitor solar projects and identify potential timeline delays.
• Create customized reports for sales reps.
• Provide trainings and updates to sales reps.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Excellent organizational skills

Ability to type at least 45 words per minute

Time management skills

Education

High school diploma or equivalent

Job description

Description

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

Sales Rep Liaison contributes to Ion Solar by working with sales reps to solve problems and increase cash flow while fulfilling special requests as needed from management. We are seeking a self-motivated problem-solver who can communicate complex issues in a professional manner to solar sales representatives and customers and then coordinate the solution quickly and effectively.

Duties/Responsibilities:

• Address Inbound concerns from our outside sales representatives in regard to specific customers, broad issues, complaints or problems
• Take the lead on difficult projects and coordinate with multiple internal departments to solve the problem.
• Communicate and outline plans and solutions to customers.
• Monitor solar projects and identify potential timeline delays.
• Create customized reports and resources for sales reps in the field.
• Provide trainings and regular updates to sales reps and managers in your market
• Act as a utility player to complete special projects as they come up
• Act as a primary point of escalation for customers

Required Skills/Abilities:

• Ability to type at least 45 words per minute.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to develop solutions to difficult problems

Education and Experience:

• A high school diploma or equivalent is required
• Customer service experience required
• Solar experience recommended but not required

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.