Sales Support Associate

WCM White Cap Management LLC; Omaha (NE); On-site; USD 40,000 - 50,000; Full time

Job summary

White Cap Management LLC in Omaha seeks an administrative support specialist to assist the Sales Support Supervisor and sales team with reports, statistics, data entry, and clerical tasks. The role involves handling calls and emails, updating accounts and jobsite assignments, and ensuring accurate commission processing.

A strong administrative background is essential. Qualifications include a HS Diploma or GED (2–5 years experience preferred) and the ability to work under supervision with

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.
• Specialized skills training/certification may be required.

Responsibilities

• Take incoming calls and provide information or transfer to appropriate individuals.
• Respond to emails in the sales support inbox promptly.
• Research orders and order status to ensure commissions are credited correctly.
• Submit commission transfer adjustments to correct sales rep assignments.
• Assist in the field with submitting and tracking commission adjustments.

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Provide high level administrative and technical support by assisting the Sales Support Supervisor and sales team in the field. Duties may include preparing reports, compiling statistics and other data using spreadsheets and tables, assisting with account assignments and updates, and other general clerical responsibilities.

Major Tasks, Responsibilities and Key Accountabilities

Take incoming calls and provide information to callers or transfer call to appropriate individuals. Ensure incoming emails to sales support inbox are handled within a timely manner. Review and track sales team inquiries, complaints, improvement ideas, etc. Supports the sales team by researching orders and order status to ensure commissions are credited to the correct salesperson. Submits commission transfer adjustments when necessary to correct sales rep assignments. Interface with sales team to ensure that account and jobsite assignments are assigned correctly and as requested. Assist sales team in the field with submitting commission adjustments and tracking of these adjustments.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds). No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. White Cap and its affiliates serve as a one‑stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non‑residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.