Sales Support Specialist – Import Operations

Pasona N A, Inc.; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Pasona N A, Inc. in Houston, TX is seeking a Sales Support Specialist to join our established Japanese steel and industrial materials company.

The role focuses on import documentation, order processing, sales data management, and coordination with customs brokers to ensure smooth deliveries in a fast-paced environment. The position offers an on-site schedule with a hybrid option after training, plus potential for a flexible arrangement as experience grows.

Qualifications

• Bachelor's degree is required.
• Experience in import operations, import documentation or related import administration.
• Experience in sales support, order management, logistics or related admin functions.

Responsibilities

• Process purchase orders, sales orders, quotations, invoices, and delivery records.
• Prepare and coordinate import and customs clearance documentation with customs brokers.
• Maintain accurate sales records and transaction data.
• Coordinate with internal teams and logistics providers to support timely deliveries.
• Provide general sales and administrative support.

Skills

Strong organizational skills

Attention to detail

Independent worker

Education

Bachelor's degree

Tools

Microsoft Excel

Outlook

Microsoft Office

Microsoft Dynamics 365 Business Central

ERP systems

Job description

Location: Houston, TX (Memorial area)

Employment Type: Full-Time, Direct Hire

Work Style: On-site (Hybrid option after training)

Salary: $45,000–$55,000/year (Negotiable based on experience)

Position Overview

A well-established Japanese company in the steel and industrial materials industry is seeking a detail-oriented Sales Support Specialist to join its Houston team.Houston operations.

This position involves import documentation, order processing, sales data management, and coordination with customs brokers. We are looking for an organized and dependable professional who enjoys detailed administrative work and is interested in a long‑term career opportunity.

Key Responsibilities

• Process purchase orders, sales orders, quotations, invoices, and delivery records.
• Prepare and coordinate import and customs clearance documentation with customs brokers.
• Maintain accurate sales records and transaction data.
• Coordinate with internal teams and logistics providers to support timely deliveries.
• Provide general sales and administrative support.

Requirements

• Bachelor's degree required.
• Previous experience in import operations, import documentation, or related import administration.
• Experience in sales support, order management, logistics, or related administrative functions.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently and respond to changing business needs.

Preferred Qualifications

• Experience in manufacturing, trading, distribution, or industrial materials.
• Experience with ERP or order management systems, particularly Microsoft Dynamics 365 Business Central.
• Japanese language proficiency is a plus, but not required.

Work Environment

• Full-time position based in Houston, TX.
• One work-from-home day per week may be available after successful completion of training.
• Occasional schedule flexibility may be needed during periods of increased workload.
• Compensation may be adjusted for candidates with extensive relevant experience.