Sales Support Specialist — Hybrid, Global Team

Socket.dev; Austin (TX); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Diverse international team

Hybrid work with flexible hours

Team events

Hack Fridays

30 days annual leave

Competitive benefits

Job summary

DeepL is hiring a Sales Support Specialist to back our global sales organization. You will own the Slack support channel, diagnose requests, and coordinate with Operations, Salesforce Admin, and Finance to keep deals moving.

Ideal candidates have 2–4 years in sales support or CRM operations, strong English, and a service mindset. Based in Austin, you will split time between the office and remote work, with a focus on data accuracy and process improvement.

Qualifications

• 2–4 years experience in sales support, sales operations or CRM administration.
• Working knowledge of Salesforce or a comparable CRM.
• Genuine service mindset with clear boundaries: help a seller solve their problem and show them how to do it themselves.
• Ownership: you drive issues to a resolution.
• Excellent written and verbal English.
• Based in Austin, able to work from our Austin office around two days a week.
• Exposure to billing systems (ChargeBee, Zuora or similar) and how they connect to a CRM.

Responsibilities

• Own the Sales Operations support channel in Slack, answering questions from sales teams and keeping the queue moving.
• Take each request end to end — diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't.
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process.
• Investigate and correct data quality issues before they hold up a deal.
• Build simple documentation and guides so sellers can help themselves next time.
• Flag recurring issues to the team so we can fix root causes rather than the same symptom twice.
• Provide extended support at quarter-end and year-end, when deal volume peaks.

Skills

Sales operations

CRM administration

Salesforce

Slack

Attention to detail

English communication

Austin-based

Tools

Salesforce

Slack

Job description

DeepL is hiring a Sales Support Specialist to back our global sales organization. You will own the Slack support channel, diagnose requests, and coordinate with Operations, Salesforce Admin, and Finance to keep deals moving.

Ideal candidates have 2–4 years in sales support or CRM operations, strong English, and a service mindset. Based in Austin, you will split time between the office and remote work, with a focus on data accuracy and process improvement.