Sales Ops & Support Specialist (Hybrid, Flexible Hours)

Deepl-Se; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Diverse and internationally dispersed

Open communication and feedback

Hybrid work schedule

Team events and Hack Fridays

30 days annual leave

Competitive benefits

Job summary

DeepL is hiring a Sales Support Specialist to support its global sales organization from Austin. You will own the Slack-based Sales Operations channel, diagnose requests, and coordinate with Operations, Salesforce Admin, or Finance to resolve issues.

You will help sellers navigate Salesforce (opps, quotes, accounts) and fix data quality problems to prevent deal delays, while creating simple guides for self-service and driving root-cause fixes.

Qualifications

• 2-4 years experience in sales support, sales operations, revenue operations or CRM administration.
• Working knowledge of Salesforce or a comparable CRM and a good feel for how a sales process runs.
• A genuine service mindset with clear boundaries: you'll help a seller solve their problem and show them how to do it themselves.
• Ownership. When something lands with you, you drive it to a resolution
• Comfortable working conversationally in Slack, holding several threads at once, and staying calm when the queue is long
• Strong attention to detail, particularly where data accuracy affects revenue
• Excellent written and verbal English, and able to explain a process to someone who just wants their deal to close
• Based in Austin Texas, able to work from our Austin office around two days a week, and willing to work extended hours at quarter-end and year-end
• Exposure to billing systems (ChargeBee, Zuora or similar) and how they connect to a CRM.

Responsibilities

• Own the Sales Operations support channel in Slack, answering questions from sales teams and keeping the queue moving
• Take each request end to end — diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
• Investigate and correct data quality issues before they hold up a deal
• Build simple documentation and guides so sellers can help themselves next time
• Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
• Provide extended support at quarter-end and year-end, when deal volume peaks. On the final day of the quarter as we work to the signing cut-off — your first will be year-end, 31 December

Skills

Sales support

Sales operations

CRM administration

Salesforce knowledge

English communication

Tools

Salesforce

Job description

DeepL is hiring a Sales Support Specialist to support its global sales organization from Austin. You will own the Slack-based Sales Operations channel, diagnose requests, and coordinate with Operations, Salesforce Admin, or Finance to resolve issues.

You will help sellers navigate Salesforce (opps, quotes, accounts) and fix data quality problems to prevent deal delays, while creating simple guides for self-service and driving root-cause fixes.