Sales Support Specialist — Ad Ops & Client Care

FOX 17 : WXMI TV; Grand Rapids (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

FOX 17 : WXMI TV in Grand Rapids, MI seeks a Sales Support Specialist to back our sales team with seamless operations and top-tier customer service. You will interact with clients, assist in ad materials and copy, and help manage schedules and reports to ensure client advertising runs smoothly.

The role emphasizes accuracy in billing, clear communication of rate packages, and teamwork with order entry and traffic to achieve schedules and upsell opportunities.

Qualifications

• Customer-focused with strong service orientation.
• Ability to read, analyze, and interpret sales information.
• Proficient in creating reports and presentations.

Responsibilities

• Contact clients regarding ad materials, pricing, billing, or upsell opportunities.
• Enter ads into the ad order system.
• Assist in collecting and composing ad copy and maintaining accounts.
• Coordinate with traffic, layout, and order entry to meet schedules.

Skills

Customer service

Communication

Data entry

Microsoft Office

Billing knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

MS Word

Outlook

Ad order system

Job description

FOX 17 : WXMI TV in Grand Rapids, MI seeks a Sales Support Specialist to back our sales team with seamless operations and top-tier customer service. You will interact with clients, assist in ad materials and copy, and help manage schedules and reports to ensure client advertising runs smoothly.

The role emphasizes accuracy in billing, clear communication of rate packages, and teamwork with order entry and traffic to achieve schedules and upsell opportunities.