Sales Support Assistant II, WXMI (Temporary)

Scripps Media, Inc.; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Scripps Media, Inc. is looking for a Sales Support Specialist in Grand Rapids, Michigan. In this role, you will support the sales department to ensure smooth operations and excellent customer service. Your responsibilities include contacting clients regarding advertising materials, assisting in creating ad copy, and generating sales reports.

The ideal candidate has a high school diploma and at least 2 years of experience in administrative or sales support. Strong organizational skills and proficiency in Microsoft Office are essential. Grand Rapids offers a vibrant urban culture with outdoor activities.

Qualifications

• Generally 2+ years of experience in administrative or sales support preferred.
• Ability to learn new software programs such as ad order entry and CRM software.

Responsibilities

• Contact clients regarding ad materials, pricing, and billing.
• Assist in collecting and composing ad copy.
• Work with various teams to ensure advertising schedules are met.
• Generate sales reports and troubleshoot billing issues.
• Provide exemplary customer assistance.

Skills

Customer service skills

Communication skills

Proficient use of Microsoft Office

Organizational skills

Ability to calculate advertising rates

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

WXMI is seeking a Sales Support Specialist to support the sales department, ensuring seamless operations and exceptional customer service.

What You’ll Do

• Contact clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• May input ads into the ad order system.
• Assist in collecting and composing ad copy, maintaining the account base and ensuring high customer service.
• Work closely with order entry, traffic and layout teams to ensure client advertising schedules are met.
• Calculate and communicate rate packages to clients and prospects.
• Assist the Sales Manager on all special project details, including production schedule, rate authorization and communication.
• Facilitate and process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as a dispute is identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot to develop a satisfactory conclusion for customer needs.
• Handle daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
• Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adhere to company policy and assigned standards of performance.
• Perform other duties as assigned.

What You’ll Need

• High school diploma or equivalent required.
• Generally 2+ years of experience in administrative or sales support or a related field preferred.

What You’ll Bring

• Strong customer service skills.
• The ability to read, analyze, and interpret sales demographics information and creative layouts.
• Ability to generate reports, business correspondence, and presentations.
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers.
• Ability to calculate figures related to advertising rate packages.
• Proficient use of Microsoft Office (Excel, Word, Outlook).
• Ability to learn new software programs such as ad order entry and customer relations management software.
• Good organizational skills and the ability to meet deadlines.
• Effective teamwork and communication with both internal and external stakeholders.

Location: Grand Rapids, Michigan offers a blend of urban energy and natural beauty. The city boasts a thriving downtown, world‑class breweries, vibrant arts culture, and ample outdoor recreation opportunities.

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. The company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.