Sales Support Assistant II, WXMI (Temporary)

FOX 17 : WXMI TV; Grand Rapids (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

FOX 17 : WXMI TV in Grand Rapids, MI seeks a Sales Support Specialist to back our sales team with seamless operations and top-tier customer service. You will interact with clients, assist in ad materials and copy, and help manage schedules and reports to ensure client advertising runs smoothly.

The role emphasizes accuracy in billing, clear communication of rate packages, and teamwork with order entry and traffic to achieve schedules and upsell opportunities.

Qualifications

• Customer-focused with strong service orientation.
• Ability to read, analyze, and interpret sales information.
• Proficient in creating reports and presentations.

Responsibilities

• Contact clients regarding ad materials, pricing, billing, or upsell opportunities.
• Enter ads into the ad order system.
• Assist in collecting and composing ad copy and maintaining accounts.
• Coordinate with traffic, layout, and order entry to meet schedules.

Skills

Customer service

Communication

Data entry

Microsoft Office

Billing knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

MS Word

Outlook

Ad order system

Job description

Are you a detail-oriented professional who thrives in a fast-paced sales environment? WXMI is looking for a Sales Support Specialist to be the backbone of our sales department, ensuring seamless operations and exceptional customer service. This role is critical to supporting our sales team in delivering outstanding results while maintaining strong client relationships and operational excellence.

If you're organized, customer-focused, and ready to make an impact in a dynamic media environment, we want to hear from you!

What You'll Do

• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• May input ads into the ad order system.
• Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
• Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
• Calculate and have the ability to communicate rate packages to client and prospects.
• Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
• Facilitate & process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as dispute identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the customer needs.
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adheres to company policy and assigned standards of performance.
• Other duties as assigned.

What You'll Need

• High school diploma or equivalent required
• Generally 2+ years of experience in administrative or sales support or a related field preferred

What You'll Bring

• Strong customer service skills
• The ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Proficient use of Microsoft Office (Excel, Word, Outlook)
• Must have the ability to learn new software programs such as ad order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Communicate and work as a team player both internally and externally

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.