Sales Support Specialist-1

Wayne Farms; Oakwood (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Wayne Farms is seeking a dedicated CSR to act as the primary day-to-day contact for assigned customer accounts, managing weekly orders and ongoing customer interactions. You will collaborate with the Sales Support Manager to resolve issues and ensure timely deliveries for Wayne Farms poultry products.

This role requires strong communication, a proactive approach to problem solving, and the ability to work in a fast-paced environment while maintaining confidentiality and accuracy.

Qualifications

• Minimum one year sales or customer service experience in poultry or protein sector.
• Experience in inside sales, customer service, or sales support.
• Ability to communicate effectively in writing and verbally.
• Strong attention to detail and organizational skills.
• Ability to learn new systems and use ERP software.
• Discretion and confidentiality in handling information.
• Proficient in Word, Excel, and PowerPoint.

Responsibilities

• Enter customer orders into system in a timely manner and follow up on orders missing delivery dates.
• Move orders to next day and communicate held over or late trucks to customers.
• Facilitate resolution of credit issues and invoice deductions.
• Build and maintain relationships with assigned customers.
• Enter customer complaints into Jira QA System.
• Enter credit requests – BPR.
• Act as liaison between customers, CS Manager, Account Managers, Sales Managers and logistics.
• Make broad sales decisions within scope, often without senior direction.
• Maintain customer focus and satisfaction across the customer base.
• Monitor and analyze sales and freezer reports.
• Provide recommendations and engage in additional duties as assigned.
• Backup Customer Service Manager; participate in plant meetings.
• Manage customer forecasts and production-related tracking documents.

Skills

Customer service

Inside sales

Account management

Communication

Detail oriented

ERP systems

MS Office

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Jira QA System

E2Open

ERP system

MS Office Suite

Job description

PRIMARY FUNCTION : Primarily responsible for acting as the primary, day-to-day contact for assigned customer accounts. This role manages existing weekly business, day to day interaction with customers, Sales Support Mgr, and resolving customer service issues for Wayne Sanderson Farms poultry products.

RESPONSIBILITIES AND TASKS :

• Enters customer orders into system in a timely manner and follow-up on orders that will miss requested delivery dates
• Moves orders into the next day for the plants if necessary and communicates any held over trucks, late trucks, and shortages with the customer
• Facilitate resolution of customer credit issues and invoice deduction claims
• Build and maintain relationships with assigned portfolio of current customers
• Enter customer complaints into the Jira Quality Assurance System
• Enter in credit requests – BPR
• Act as liaison between Customers, Customer Service Manager, Account Managers, Sales Managers and logistics and operations personnel to ensure communication and customer satisfaction
• Responsible for broad decision-making within sales, often times without direction from senior management (e.g., account maintenance, sales prices, claim management, tonnage maximization, etc.)
• Serve as a leader in maintaining customer focus, and ensuring an acceptable level of customer satisfaction across customer base
• Monitor and analyze sales reports, freezer reports
• Exercise appropriate decision-making authority and provide recommendations
• Perform additional relevant duties as assigned
• Enter customer complaints into the Jira Quality Assurance System
• Current duties as a CSR:
• Backup CSM
• Morning/afternoon meeting with plant
• Manage Customer Forecasts
• Debone tracking sheet/dark meat tracking sheet/by products tracking. Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Enter Appt times in E2Open. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.

SUPERVISOR RESPONSIBILITIES : None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS :

• High School Diploma required; Bachelor’s Degree preferred

EXPERIENCE AND SKILLS :

• Minimum one (1) year relevant sales experience within the poultry or protein industry, with specific sales/customer service account knowledge
• Minimum one (1) year relevant inside sales, customer service, sales support or outside sales experience
• Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment
• Strong interpersonal skills with the ability to positively influence new and existing customers
• Strong attention to detail and organizational skills with the ability to prioritize
• Must have the ability to effectively communicate, both verbal and written, with internally and externally in a timely and professional manner
• Ability to learn new systems
• Ability to work collaboratively with others, possessing tact and discretion and demonstrate a high level of confidentiality in all matters
• Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, and PowerPoint.) Understanding and knowledge of Business ERP system

SAFETY REQUIREMENTS :

• Follow and ensure others follow departmental and company safety policies and programs

PHYSICAL REQUIREMENTS:

• Ability to travel up to 5%
• Ability to remain stationary for extended periods

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.