Sales Support Specialist-1

Wayne Farms LLC; Oakwood (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Wayne-Sanderson Farms in Georgia seeks a customer service representative to be the day-to-day contact for assigned accounts, handling orders, inquiries, and coordination with Sales Support and Logistics to ensure on-time delivery.

This role acts as a liaison between customers, the Customer Service Manager, Account Managers, and operations to resolve issues, analyze reports, and maximize customer satisfaction.

Qualifications

• Minimum one year sales or customer service experience in poultry or protein industry.
• Experience with inside/outside sales and customer service.
• Strong initiative and ability to work in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft Office and ERP systems.

Responsibilities

• Enter customer orders accurately and track deliveries.
• Coordinate with plants to minimize delays and communicate issues.
• Resolve credit issues and invoice deductions.
• Maintain relationships with customers and grow account base.
• Serve as liaison among customers, CS Manager, and logistics.

Skills

Sales experience

Customer service

MS Office

ERP system knowledge

Attention to detail

Communication skills

Team collaboration

Education

High School Diploma

Bachelor's degree preferred

Tools

ERP system

Microsoft Office

Job description

PRIMARY FUNCTION

Primarily responsible for acting as the primary, day-to-day contact for assigned customer accounts. This role manages existing weekly business, day to day interaction with customers, Sales Support Mgr, and resolving customer service issues for Wayne Sanderson Farms poultry products.

RESPONSIBILITIES AND TASKS

• Enters customer orders into system in a timely manner and follow-up on orders that will miss requested delivery dates
• Moves orders into the next day for the plants if necessary and communicates any held over trucks, late trucks, and shortages with the customer
• Facilitate resolution of customer credit issues and invoice deduction claims
• Build and maintain relationships with assigned portfolio of current customers
• Enter customer complaints into the Jira Quality Assurance System
• Enter in credit requests - BPR
• Act as liaison between Customers, Customer Service Manager, Account Managers, Sales Managers and logistics and operations personnel to ensure communication and customer satisfaction
• Responsible for broad decision-making within sales, often times without direction from senior management (e.g., account maintenance, sales prices, claim management, tonnage maximization, etc.)
• Serve as a leader in maintaining customer focus, and ensuring an acceptable level of customer satisfaction across customer base
• Monitor and analyze sales reports, freezer reports
• Exercise appropriate decision-making authority and provide recommendations
• Perform additional relevant duties as assigned
• Enter customer complaints into the Jira Quality Assurance System

Current duties as a CSR

• Backup CSM
• Morning/afternoon meeting with plant
• Manage Customer Forecasts
• Debone tracking sheet/dark meat tracking sheet/by products tracking. Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Enter Appt times in E2Open. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.

SUPERVISOR RESPONSIBILITIES

None.

This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy.

EDUCATION and CERTIFICATIONS

• High School Diploma required; Bachelor's Degree preferred

EXPERIENCE AND SKILLS

• Minimum one (1) year relevant sales experience within the poultry or protein industry, with specific sales/customer service account knowledge
• Minimum one (1) year relevant inside sales, customer service, sales support or outside sales experience
• Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment
• Strong interpersonal skills with the ability to positively influence new and existing customers
• Strong attention to detail and organizational skills with the ability to prioritize
• Must have the ability to effectively communicate, both verbal and written, with internally and externally in a timely and professional manner
• Ability to learn new systems
• Ability to work collaboratively with others, possessing tact and discretion and demonstrate a high level of confidentiality in all matters
• Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, and PowerPoint.) Understanding and knowledge of Business ERP system

SAFETY REQUIREMENTS

• Follow and ensure others follow departmental and company safety policies and programs

PHYSICAL REQUIREMENTS

• Ability to travel up to 5%
• Ability to remain stationary for extended periods

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Make an impact on a global scale by feeding a growing world with Wayne-Sanderson Farms.

A career that makes an amazing difference starts at Wayne-Sanderson Farms. Formed from two leading poultry companies with humble roots in farm supply and feed manufacturing, Wayne-Sanderson Farms is built on over a century’s worth of industry expertise and excellence in operation. Our family at Wayne-Sanderson Farms is now more than 26,000 team members and over 2,000 family farmers strong, and still growing as the nation’s third largest poultry producer. By starting your career with a leader in the industry, you can develop your skills in a wide variety of operations while enjoying unique benefits such as our professional development opportunities.