Sales Support Specialist

Dexian; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Dexian is seeking a Sales Support professional to provide high-level support to the sales team and Chief Commercial Officer. The role includes managing system access, order processing, and generating reports while coordinating with cross-functional teams to resolve issues efficiently.

The candidate will handle data entry, maintain multiple platforms (including NetSuite), and assist with trade shows and inquiries, contributing to accurate account data and smooth operations.

Qualifications

• 5+ years of experience in sales support or equivalent.
• Experience with sales data entry, order processing, and reporting.
• Familiarity with CRM systems and multiple platforms.

Responsibilities

• Provide high-level support to the sales team and CCO.
• Manage system access and data in CRM and other systems.
• Support order processing, approvals, and shipping changes.
• Coordinate with Production, AR, and Pharmacy to respond to inquiries.
• Organize logistics for sales events and tradeshows.
• Route inquiries from leads to the appropriate teams.
• Update Sales Support tools with current information.

Skills

Data entry

Sales order support

Report generation

CRM familiarity

Office suite

Education

Bachelor's degree or equivalent in business administration or related field

Tools

NetSuite

PowerBI

HubSpot

Job description

Sales Support will be responsible for providing high-level support to the sales team and the Chief Commercial Officer, helping with any issues and requests, while consistently delivering high-quality service.

Essential duties and responsibilities:

• Manage system access to company platforms, as well as maintain customer and order data within CRM and other relevant systems.
• Provide order support to sales team that are not limited to submitting customer approvals, processing orders, and handling shipping discrepancies and changes.
• Collaborate with ancillary teams, such as Production, Accounts Receivable, and Pharmacy, to respond to inquiries quickly and resolve issues efficiently.
• Organize and manage logistics for sales events and tradeshows for sales team to ensure seamless coordination and execution.
• Collect relevant information and distribute inquiries from leads and customers to the appropriate teams.
• Review and update Sales Support tools to reflect the most current information.

Must haves:

• Minimum of 5 years’ experience
• Day to day: Data entry, helping w sales order, running reports, managing 3 diff platforms for sales (one being NetSuite), making sure the accounts are accurate, assisting with trade shows (preparation and search of trade shows)
• Nice to have: NetSuite and PowerBI, HubSpot

Education and experience required:

• Bachelor’s degree or equivalent experience in business administration, sales, or a related field.
• Proven track record of maintaining professionalism and delivering exceptional customer support to sales teams and management.
• Proficient in Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM systems.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.