Sales Support Specialist

Dexian; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Dexian is seeking a highly skilled Sales Support Specialist to back the sales team and leadership. You will manage platform access, maintain customer and order data, process sales orders, and assist with trade show logistics in a fast-paced environment.

The ideal candidate has strong communication, proficient Excel/MS Office skills, experience with CRM systems, and a collaborative mindset. This is a direct hire with a primarily remote setup; local candidates are a plus.

Qualifications

• Bachelor’s degree or equivalent in business administration, sales, or related field.
• Minimum of 5 years professional experience supporting sales functions.
• Proven ability to provide professional customer support and maintain strong interpersonal relations.
• Excellent verbal and written communication skills; ability to convey complex information clearly.
• Strong organizational skills; able to multitask and meet deadlines.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); intermediate Excel formulas, tables, formatting.
• Familiarity with CRM systems.
• Self-motivated, proactive, resourceful problem-solver.
• Flexible with working hours.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Manage access to company platforms and maintain accurate customer and order information.
• Assist with sales order processing, including approvals, shipping issues, and status updates.
• Respond to inquiries from internal teams to resolve issues efficiently.
• Organize and coordinate logistics for sales events and trade shows.
• Collect and distribute information from leads and customers to teams.
• Review and update sales support tools for accuracy.
• Prepare reports, presentations and other documentation for the sales team.
• Provide administrative support to management and assist with projects.
• Perform other duties to support sales initiatives and efficiency.

Skills

Customer support

Communication skills

Organizational skills

Multitasking

Self-motivation

Problem-solving

Education

Bachelor’s degree or equivalent in business administration, sales, or related field

Tools

MS Office Suite

Excel

Netsuite

Power BI

HubSpot

Job description

The organization is seeking a highly skilled Sales Support Specialist to provide comprehensive support to the sales team and executive leadership. This role involves managing platform access, maintaining customer and order data, processing sales orders, and assisting with trade show logistics. The ideal candidate will possess strong communication skills, proficiency in Excel and MS Office, and the ability to work collaboratively in a fast-paced environment. This is a direct hire position, with the location primarily remote; local candidates are a plus.

Key Responsibilities

• Manage access to company platforms and maintain accurate customer and order information within relevant systems.
• Assist with sales order processing, including submitting customer approvals, handling shipping discrepancies, and updating order statuses.
• Respond promptly to inquiries from internal teams such as Production, Accounts Receivable, and other relevant departments to resolve issues efficiently.
• Organize and coordinate logistics for sales events and trade shows to ensure smooth execution.
• Collect and distribute relevant information from leads and customers to appropriate teams.
• Review and update sales support tools to ensure information accuracy.
• Prepare reports, presentations, and other documentation required by the sales team.
• Provide administrative support to management and assist with special projects.
• Perform other duties as assigned to support sales initiatives and operational efficiency.

Required Qualifications

• Bachelor’s degree or equivalent experience in business administration, sales, or a related field.
• Minimum of 5 years professional experience supporting sales functions.
• Proven ability to provide professional customer support and maintain strong interpersonal relations.
• Excellent verbal and written communication skills, with the capacity to convey complex information clearly.
• Strong organizational skills with the ability to multitask and prioritize effectively to meet deadlines.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); intermediate Excel skills including formulas, tables, and formatting.
• Familiarity with CRM systems.
• Self-motivated, proactive, and resourceful problem-solver.
• Must be flexible with working hours as needed.
• Valid driver’s license and access to a vehicle.

Qualifications

• Experience working with enterprise platforms such as Netsuite.
• Knowledge of business intelligence tools like Power BI.
• Experience with customer relationship management software, such as HubSpot.

Why This Opportunity May Be Appealing

This role offers the chance to work in a dynamic environment within a reputable organization, supporting a talented sales team and leadership. The position provides a platform to utilize and expand your skills in sales operations, reporting, and cross-department collaboration. With a primarily remote setup and opportunities for growth, it is ideal for a motivated professional seeking to contribute to a forward-thinking company.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.