Sales Support Specialist

Exyte; Tualatin (OR); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Exyte US, Inc. is seeking a Customer Support Specialist in Tualatin, OR to support sales and field service through administrative coordination and customer engagement. You will handle new customer setup, price changes, and various communications while ensuring exceptional service.

The role requires 2-3 years in customer service, strong communication, and ability to work in a fast-paced environment. Office software and ERP familiarity are essential.

Formación

• 2-3 years’ experience in a Customer Service role.
• Ability to operate standard office equipment.
• Excellent verbal and written communication skills.
• Maintain confidentiality with complex information.

Responsabilidades

• Set up new customers and process price/account changes.
• Provide ordering and setup information to new customers.
• Coordinate customer communications (bid proposals, order/shipping confirmations).
• Research products, quote, and expedite logistics.
• Manage key account information (quotes, orders, invoices, pricing).
• Provide excellent customer service via phone and email.

Conocimientos

Customer service

Communication

Multi-tasking

Problem solving

Educación

Associate degree

Herramientas

Microsoft Office 365

Infor LN

PLM

Descripción del empleo

Discover your exciting role

Join our Tualatin team as a Customer Support Specialist, where you'll play a critical role in supporting sales and field service professionals through administrative coordination, customer engagement, and operational excellence.

Explore your tasks and responsibilities

Duties and Responsibilities

• New customer set-up, price changes, account changes, sales reports, etc.
• Provide new customers with ordering processing information, contacts and assist with setup.
• Coordinate and manage various customer communication (i.e., bid proposals, sales order confirmations, shipping confirmations, etc.)
• Product research, quoting, logistical expediting.
• Responsibility for Parts research, ordering, receiving, and inventory.
• Help improve and work within a Spare Parts Program.
• Respond to emergency parts needs from customers via phone.
• Manage and maintain certain key account information (equipment quotes, orders, invoicing, pricing, etc.)
• Perform duties including, but not limited to data entry, filing, producing/modifying documents, maintaining records, prepare outgoing mail and correspondence including email and faxes.
• Provide excellent customer service via phone/email communications.
• RMA (Return Material Authorization) coordination, communication, follow-up
• Assist in any special customer/sales rep requests/reports via the following:
  • Microsoft Dynamix D365/BlueStar
  • Customer driven historical usage reports
  • Spare Parts Lists
• Assist Sales Account Manager with any requests for assistance (estimates, reporting, presentations, etc.)
• Assist in training new team members.
• Schedule/coordinate meetings and prepare minutes.
• Edit templates, review, and summarize documents.
• Other duties as assigned.

Show your expertise

Education/Experience:

• Associate degree, or the equivalent combination of education and experience
• 2-3 years’ experience in a Customer Service role
• Ability to operate standard office equipment.
• Ability to maintain the highest level of confidentiality in handling complex and confidential information.
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Ability to perform well under pressure in a fast-paced environment
• Ability to plan and organize effectively.
• Ability to multitask and identify, analyze, and solve problems.

Computer Software and Application Skills:

• Microsoft Office 365
• ERP software – Infor LN and PLM applications

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Non-Solicitation: We are not currently accepting third-party agency candidates for this position. Any agency candidate submitted to any employee of Exyte may be contacted by Exyte without obligation to the third-party agency.

Exyte US, Inc. is proud to be an Equal Employment Opportunity employer that is committed to celebrating diversity and supporting an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex (e.g., pregnancy, childbirth and related medical conditions, sexual orientation, gender identity or expression), national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.