Manager, Sales Support

Support Revolution; San Jose (CA); On-site; USD 149,000 - 165,000; Full time

Job summary

Supermicro's sales team is seeking a dynamic Manager, Sales Support to supervise our sales support staff to assist our Sr. Sales Team in managing customer orders. The Manager will also be a liaison across different functions, provide product information to clients, and other duties.

If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team! Supermicro is a global provider of server, storage, and networking solutions with a strong postion in the

Qualifications

• 8+ years of experience in the technology industry preferred.
• 1-2 years of experience in a supervisory or management role.
• Proven experience with data entry, production scheduling, and order tracking.
• Strong professional communication skills, including phone, email, written, verbal, and presentation abilities; able to work across diverse teams.
• Demonstrated customer service experience with issue resolution.
• Consistent track record of meeting or exceeding goals.
• Proficient in Microsoft Excel.
• Excellent organizational and time-management skills.

Responsibilities

• Supervise the sales support team and provide necessary training.
• Provide resolution to escalated inquiries from customers.
• Maintain sales accounts, provide product information, and handle clerical tasks.
• Monitor inventory and follow up ETA with purchasers.
• Liaise between sales, purchasing, production, procurement, and logistics.
• Coordinate intra-company projects between sales and non-sales teams.
• Enter and track orders, manage credit issues and returns.
• Develop strong customer service relationships and produce client reports.
• Act as back-up for the manager and team members.

Skills

Data entry

Production scheduling

Order tracking

Customer service

Communication skills

Team collaboration

Time management

Supervisory experience

Tools

Microsoft Excel

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's sales team is looking for a dynamic Manager, Sales Support to assist in supervising our sales support team staff members to assist our Sr. Sales Team in managing customer orders. The Manager, Sales Support will also be a liaison across different functions, provide product information to clients, and other duties. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• Supervise the work of sales support team (i.e., including directing work and providing necessary training)
• Provide resolution to escalated inquiries from customers unable to be answered by staff members
• Responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents.
• Monitor inventory, follow up ETA with purchasers.
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
• Provide assistance for intra-company project coordination between sales and non-sales departments.
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns.
• Develop superior customer service relationships with prospects.
• Produce daily reports for clients.
• Be back-up for the manager and team members.

Qualifications:

• 8+ years of experience in the technology industry preferred.
• 1-2 years of experience in a supervisory or management role.
• Proven experience with data entry, production scheduling, and order tracking.
• Strong professional communication skills, including phone, email, written, verbal, and presentation abilities; capable of working effectively across diverse teams, cultures, and geographies.
• Demonstrated customer service experience with the ability to interact directly with clients and resolve issues efficiently.
• Consistent track record of meeting or exceeding performance goals.
• Proficient in Microsoft Excel.
• Excellent organizational and time-management skills.

Salary Range

$149,000 - $165,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.