Sales Support Administrator

Support Revolution; San Jose, Northern (CA, KY); Hybrid; USD 36,000 - 45,000; Full time

Job summary

Supermicro is seeking a Sales Support Administrator to be the direct contact for the field sales team, handling orders, monitoring inventory, and following up on ETA with purchasers in a fast-paced environment. The role requires a minimum of 1 year of direct sales support experience, AA degree, strong attention to detail, and excellent communication, presentation, and negotiation skills.

You will work cross-functionally with production, accounting, and RMA, and contribute to sales and

Qualifications

• AA degree required; bachelor’s preferred.
• 1 year of direct sales support experience.
• Strong attention to detail and organization.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to resolve issues effectively.

Responsibilities

• Respond to inquiries on order status, shipment schedules, accounts applications, co-op applications, product availability, and pricing.
• Assist the sales team with data entry tasks and back-up for other team members.
• Coordinate with production, accounting, and RMA to track assembly orders and expedite repairs.
• Arrange sales meetings and prepare presentations.
• Process and expedite orders and assist on RMAs.

Skills

Attention to detail

Organizational skills

Communication skills

Negotiation skills

Problem solving

Education

AA degree

Bachelor's degree preferred

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us!

Job Summary:

Supermicro is looking for a Sales Support Administrator who can be the direct contact for Supermicro's field sales team and provide support by processing orders, monitoring inventory, and following up on ETA with purchasers. Ifyou have prior order processing experience and you thrive in a high volume, fast paced environment, then we want you to be a part of the Supermicro team!

Essential Duties and Responsibilities:

• Respond to inquiries such as order status, shipment schedules, account applications, co-op applications, product availability, and pricing
• Assist the sales team with data entry tasks as well as backup for other team members when needed
• Work cross-functionally with production, accounting, and RMA to keep track of assembly order schedules, and to expedite and pending repair orders
• Arrange sales meetings and prepare presentations
• Help process orders, expedite orders, assist on RMA's
• Assist product marketing information for email blasts or other marketing activities with the US office
• Generate sales and forecasting reports on a monthly and quarterly basis
• Support data and orders status collecting

Qualifications:

AA degree is required; a Bachelor’s degree is preferred

Minimum of 1 year of direct, related sales support experience

Strong attention to detail

Effective organizational skills

Excellent communication, presentation, and negotiation skills

Proven ability to effectively identify and resolve issues

Salary Range

$26/hr - $33/hr

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.