Sales Support Specialist

Motion Recruitment; Arizona (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Purchasing Support Analyst to join their remote team. This role involves providing exceptional customer support, assisting members with product purchases, and resolving after-the-sale issues. You will track shipments, manage product returns, and interface with various stakeholders to ensure efficient service. If you have a knack for customer service and enjoy problem-solving in a dynamic environment, this opportunity is perfect for you. Join a reputable company in the hospitality sector and make a meaningful impact on customer satisfaction and operational efficiency.

Qualifications

• Basic proficiency in Microsoft Office Suite and customer service skills.
• Familiarity with CRM systems and general office procedures.

Responsibilities

• Provides customer support for product purchases, shipments, and returns.
• Tracks shipments and resolves after-the-sale issues effectively.
• Facilitates purchasing by researching product information and pricing.

Skills

Microsoft Office Suite

Customer Service Skills

Sales Skills

CRM System Familiarity

General Office Procedures

Job description

5 days ago Be among the first 25 applicants

Direct message the job poster from Motion Recruitment

Team Lead, Enterprise Talent Services at Motion Recruitment

Our Client, an international hotel chain company, is looking for someone to join their team as a Purchasing Support Analyst!

This is a remote one year contract that takes place in Phoenix, A.Z.

Required Skills & Experience

• Basic proficiency in Microsoft Office Suite.
• Good customer service and sales skills.
• Basic familiarity with CRM system preferred.
• Familiar with general office procedures including operation of common office equipment.
• Basic knowledge of Company’s products and services.

What You Will Be Doing

• Provides customer support by assisting members in the purchase, shipment and/or return of products.
• Resolves after-the-sale issues from beginning to end.
• Tracks shipments, processes product returns, follows-up on freight billings/claims.
• Ensures effective service by interfacing with both internal and external customers to include members, suppliers, freight carriers, accounting, sales and/or purchasing staff.
• Responds to inquiries on products or orders.
• Negotiates win-win resolutions.
• Facilitates the purchasing process by researching product information, pricing or order/shipment status.
• May handle payment issues, member credits, and check requests.
• Establishes and maintains files, libraries and/or record keeping systems.
• Maintains customer service or sales information by tracking and entering information into automated systems.
• May provide activity reports as requested.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service and Accounting/Auditing

Industries

Hospitality