Sales Support Specialist

P.J. Fitzpatrick, Inc.; New Castle (DE); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

P.J. Fitzpatrick, Inc. is seeking a detail-oriented Sales Support Specialist to assist the sales team with trackers, documentation, and inquiries. The role emphasizes accuracy and efficient data handling in a fast-paced office.

The position focuses on administrative tasks, CRM updates, and reporting to support robust sales operations within a home remodeling company with a strong customer-service culture.

Qualifications

• High school diploma or equivalent required.
• One year of office or data entry experience preferred.
• Strong organizational skills and accuracy essential.
• Proficient in Excel and Microsoft Office.
• Clear written and verbal communication.

Responsibilities

• Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments.
• Monitor sales holds and communicate updates to managers.
• Prepare customer documentation and scorecards upon request.
• Update job notes and status changes in the CRM system.
• Compile reports and export documentation for management review.
• Support follow-up actions and documentation resulting from sales hold meetings.

Skills

Strong organizational skills

Accuracy

Written and verbal communication

Willingness to learn

Multitasking

Education

High school diploma or equivalent

Tools

Excel

CRM system

Job description

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions.

At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations.

Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence.

The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.

Pay: $22.50 an hour

Schedule: 1st shift Monday-Friday

#PJFITZ2025

Essential duties include, but are not limited to:

• Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments
• Monitor sales holds and communicate new or updated hold information to HICs and managers
• Prepare customer documentation and scorecards upon request
• Research job information and provide clear, concise summaries of findings
• Assist with general document preparation and organization
• Update job notes and status changes in the CRM system
• Compile reports and export documentation for management review
• Support follow-up actions and documentation resulting from sales hold meetings

Key Performance Indicators (KPIs)

• Meet Service Level Agreements (SLAs)- tasks completed on time and complete
• Maintain 95% or higher accuracy in data processing and updates
• Ensure assigned sales trackers are accurate and up to date

Qualifications

• Strong organizational skills with the ability to manage multiple tasks
• High level of accuracy and efficiency in data entry
• Proficiency with basic Microsoft Office applications, particularly Excel
• Clear and effective written and verbal communication skills
• Willingness and ability to learn new systems and technologies

Education and Experience

• High school diploma or equivalent required
• One year of office or data entry experience preferred

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance