Sales Support Specialist

Hach; Loveland (CO); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Career development

Job summary

Hach, a Veralto company in Loveland, CO, is seeking a Sales Support Specialist to provide day-to-day support to the North America Sales organization, handling standard sales support activities with accuracy and responsiveness.

You will serve as the primary contact for assigned sales associates, process quotations, maintain CRM data, and collaborate with internal teams. The role offers a hybrid work arrangement and competitive benefits.

Qualifications

• High school diploma or equivalent.
• Experience in a sales support, customer support, or administrative role.
• Working knowledge of ERP and CRM systems.
• Proficiency with Microsoft Office applications.
• Knowledge of customer support processes such as pricing, products, orders, and returns.
• Time management, multi-tasking skills, and ability to manage a busy workload with multiple competing priorities.
• Outstanding communication, de-escalation, and empathy skills with a "customer-centered" attitude.

Responsibilities

• Prepare and process sales quotations and quote-to-order activities.
• Update CRM with opportunity and account information.
• Process sales credits changes and account ownership requests.
• Initiate no-charge orders, returns, credits, and demo orders.
• Collaborate with Bids, Manufacturing, Customer Service, and other teams.
• Escalate non-standard issues to senior team members.

Skills

Sales support

Customer support

ERP systems

CRM systems

Microsoft Office

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Highlights

• Growing your expertiseand expanding your skillset with every project.
• Owning your ambitionand fueling your career growth.
• Thriving in a supportive team environmentthat inspires you to strive for excellence.

Imagine yourself…

Highlights

• Growing your expertiseand expanding your skillset with every project.
• Owning your ambitionand fueling your career growth.
• Thriving in a supportive team environmentthat inspires you to strive for excellence.

Company Overview

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

Role Summary

Reporting to the Supervisor, Sales Support, the Sales Support Specialist is responsible for day-to-day sales support to the North America Sales organization by executing a range of standard and moderately varied sales support activities. The role applies to established knowledge of sales processes and systems and works within defined procedures with a moderate degree of supervision. The focus of the role is consistent execution, accuracy, and responsiveness, with the ability to handle common variations in work while escalating more complex issues. In this role, you are the primary point of contact for your assigned sales associates.

This position is part of the Hach - Sales Support & Administration - Customer Operations located in Loveland, CO and will be hybrid. At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

Typical Day Responsibilities

• The work environment consists of an indoor, work, or home office (reliable internet a must) environment with good ventilation,adequate lighting, and low noise levels.
• Ability to consistently follow established procedures and complete work with a moderate degree of supervision.
• Demonstrates accuracy and attention to detail across transactional and system-based work.
• Working knowledge of sales support processes and the ability to recognize and elevate exceptions appropriately
• Adhere to defined sales support processes, documentation standards, and quality requirements.
• Provide sales support to sellers and sales managers at all levels.
• Prepare and process sales quotations and support quote-to-order activities by gathering, validating required information, and pursuing necessary approvals.
• Complete accurate and timely updates within CRM systems, including opportunity and account maintenance.
• Research and process sales credit change and account ownership requests using established templates and approval paths.
• Initiate no-charge orders, returns, credits, demo orders, replacement orders, in accordance with standard procedures.
• Works with internal departments as needed (Bids, Manufacturing, Customer Service, Service, Technical Support, Credit, Analytics).
• Identify issues that fall outside standard procedures and elevate appropriately to senior team members, supervisors or managers.

Essential Requirements

• High school diploma or equivalent.
• Experience in a sales support, customer support, or administrative role.
• Working knowledge of ERP and CRM systems.
• Proficiency with Microsoft Office applications.
• Knowledge of customer support processes such as pricing, products, orders, and returns.
• Time management, multi-tasking skills, and ability to manage a busy workload with multiple competing priorities.
• Outstanding communication, de‑escalation, and empathy skills with a "customer-centered" attitude.

Compensation and Benefits

The compensation range for this role is $27.00 - $29.00 USD per hour. This job is also eligible for Bonus Pay.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Benefits

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Equal Opportunity and Diversity

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

The EEO posters are available here.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.