Sales Support Specialist

FORTÉ; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

ESOP

401(k) Match

Short-Term Disability

Life Insurance

HSA/FSA

Employee Assistance Program

Tuition Reimbursement

Job summary

FORTÉ is seeking a proactive Sales Support Specialist to assist the sales team with planning, proposals, and client visits. You will coordinate bid responses, maintain accurate activity records, and serve as a liaison between internal teams and customers to keep projects moving.

Join a 100% employee-owned company with a strong benefits package and a culture that values collaboration, professional growth, and reliable, high-quality client service across a broad AV solutions portfolio.

Qualifications

• Ability to support sales plans and respond to bid proposals.
• Excellent written and verbal communication skills.
• Strong organization and multitasking capabilities.

Responsibilities

• Assist sales team with planning, proposals, and customer visits.
• Collaborate with Account Managers on bid responses and sales activities.
• Maintain detailed records of sales activities and customer interactions.
• Act as liaison between internal departments and customers for project coordination.
• Stay current on FORTÉ's products, services, and business practices.
• Coordinate material requests and document inventory across departments.

Skills

Sales support

Proposal preparation

CRM familiarity

MS Office

Communication

Organizational skills

Inventory management

Tools

CRM software

Microsoft Excel

PowerPoint

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces - and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You Will Be Doing:

• Serve as a key support resource for the sales team, assisting with the creation and execution of sales plans, preparing proposals, and coordinating customer visits, presentations, and events.
• Collaborate with Account Managers to respond to requests for bid proposals and ensure all sales-related activities are efficiently managed.
• Maintain detailed and accurate records of sales activities, customer interactions, and documentation to support the sales cycle.
• Act as a liaison between internal departments and customers to facilitate smooth communication and project coordination.
• Stay current on AVI Systems' business practices, products, and services to enhance your ability to support sales efforts effectively.
• Coordinate material requests for all departments and document inventory

Professional Skills and Knowledge Requirements:

• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Strong interpersonal skills to build and maintain positive relationships with customers, colleagues, and vendors.
• Outgoing, energetic self-starter with a passion for learning and contributing to a team-oriented environment.
• Excellent communication skills, both verbal and written, with the ability to deliver clear and professional presentations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM platforms for creating and managing proposals and reports.
• Interest in technology and a desire to learn about trends and solutions within the Audio-Visual industry.
• Thrive in a fast-paced, dynamic environment where creativity and adaptability are valued.
• Working knowledge and experience in inventory management

Why Should You Apply?

At FORTÉ, your work matters, and it's easy to see the impact you make. That's because we're 100% employee-owned, and everyone here has a stake in how we show up - for each other, our customers, and the future we're building. You'll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best - and build what's next.

FORTÉ offers the following benefits to our employee owners:

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

FORTÉ is an equal opportunity employer. Disabled/Veterans.