Sales Support Specialist

Landscape Forms; Kalamazoo (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance benefits (available your day

401(k)

Family and parenting leaves

Tuition reimbursement

Wellness programs

Quarterly bonuses

Paid time off

Job summary

Landscape Forms is recruiting a Sales Support Specialist (Internally Territory Associate) in Kalamazoo, MI. This hybrid role partners with BDRs to move opportunities through the pipeline, manage the full lifecycle of small to mid-size deals, and convert qualified projects into orders.

The role emphasizes proactive, results-driven sales, ownership of pipeline, and close collaboration with internal teams to deliver customer value and revenue growth.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3-5 years of experience in sales or customer-facing roles.
• Familiarity with CRM tools (Salesforce preferred).
• Exposure to construction/manufacturing or project-based environments is a plus.

Responsibilities

• Own and manage the full lifecycle of assigned opportunities, ensuring follow-up and progression toward close.
• Drive pipeline momentum by engaging customers and removing barriers to conversion.
• Partner with BDRs to advance opportunities through the sales process and support closing efforts.
• Take ownership of smaller-scale opportunities and convert qualified projects into closed orders.
• Maintain accurate pipeline activity in Salesforce for visibility and data integrity.
• Serve as a key contact for customers during later stages of the sales cycle.
• Collaborate cross-functionally to align on project needs, timelines, and deliverables.
• Support closing activities with final details, documentation, and communications.
• Assist territory communications and ensure timely follow-up.
• Build relationships with contractors and partners to support project finalization.

Skills

Proactive

Strong follow-up

Communication skills

Organized

Collaborative

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

The Sales Support Specialist (Internally titled Territory Associate)is a key commercial partner to the Business Development Representative (BDR), playing a direct role in moving opportunities through the sales pipeline and converting them into closed business. This role owns the end-to-end lifecycle of projects below a defined dollar threshold, ensuring no opportunity stalls and every qualified lead is actively progressed. You'll take the lead on follow-up, coordination, and closing execution, working with urgency and precision to help turn active projects into orders.

Success in this role comes from a proactive, sales-oriented mindset, someone who doesn't wait for direction, stays ahead of client needs, and is motivated by seeing work through to completion. You'll operate at the center of territory activity, partnering closely with BDRs while taking ownership of the details that ultimately drive revenue. This is an ideal opportunity for someone looking to grow into a full sales role, gaining hands-on experience in pipeline management, deal progression, and closing.

Who We Are:

Landscape Forms is the industry leader in integrated solutions of high-design site furniture and advanced LED lighting. For more than 50 years we have produced site furnishings that help designers and other clients achieve beautiful, functional environments that enhance the experience of outdoor space. Our secret is simple. Design, Culture, and Craft drive everything we do.

What You Can Expect

Support, stability, and the opportunity to grow within a design-driven, collaborative environment.

Landscape Forms takes pride in offering a competitive benefits package including, but not limited to,

• insurance benefits (available your first day)
• 401(k)
• family and parenting leaves
• tuition reimbursement
• wellness programs
• quarterly bonuses
• paid time off

How You Contribute:

• Own and manage the full lifecycle of assigned opportunities, ensuring consistent follow-up and progression toward close
• Drive momentum within the pipeline by proactively engaging customers, responding to inquiries, and removing barriers to conversion
• Partner with BDRs to advance opportunities through the sales pipeline and support closing efforts
• Take ownership of smaller-scale opportunities, converting qualified projects into closed orders
• Maintain accurate and up-to-date pipeline activity in Salesforce, ensuring visibility and data integrity across the territory
• Act as a key point of contact for customers during later stages of the sales process, ensuring a smooth and responsive experience
• Collaborate cross-functionally to align on project needs, timelines, and deliverables to support successful order completion
• Support closing activities by coordinating final details, documentation, and communication required to secure business
• Assist with territory communications and shared correspondence, ensuring no opportunity is delayed due to lack of follow-up
• Build working relationships with contractors and partners to support efficient project finalization

Criteria for Success:

• Strong interest in sales, deal progression, and contributing to revenue growth
• Proactive, self-directed, and highly responsive-comfortable taking initiative without constant direction
• Excellent follow-up habits with a strong sense of urgency and ownership
• Organized and detail-oriented, with the ability to manage multiple active opportunities at once
• Confident communicator, comfortable engaging customers via phone and email to keep projects moving
• Collaborative team player who can work closely with BDRs and internal partners
• Bachelor's degree in business or related field preferred
• 3-5 years of experience in sales, inside sales, or customer-facing roles
• Familiarity with CRM tools (Salesforce preferred)
• Exposure to construction, manufacturing, or project-based environments is a plus

Physical Requirements and Work Environment

• Ability to lift up to 50 pounds and stand, sit, or walk for up to 5 hours.
• This is a hybrid position, allowing you to work from home and in the office. You may be required to work in a noisy or hot environment and around moving machinery

If you're someone who takes ownership, follows through, and is motivated by turning opportunities into results, this role offers a strong path to grow within a sales-driven organization. We'd welcome the opportunity to connect.