Construction Shop Supervisor-Service Operations

THOMPSON MACHINERY; Cookeville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Various medical plan options

Vision and dental insurance

401(k) matching

Profit sharing

Tuition reimbursement

Paid Time Off

Job summary

THOMPSON MACHINERY in Cookeville, Tennessee, is seeking a Construction Shop Supervisor to manage service technicians and ensure efficient operations. Responsibilities include assigning work, overseeing staff, and maintaining schedules to deliver quality service to clients.

The ideal candidate has a high school diploma, extensive experience in equipment diagnostics, and strong leadership skills. This role offers a competitive salary and a robust benefits package to support employee well-being and success.

Qualifications

• Minimum of five years of hands-on equipment diagnostics experience.
• Ability to work a flexible schedule, including nights and weekends.
• Strong communication skills are essential.

Responsibilities

• Manage skilled service technicians and support staff.
• Assign work within company facilities and at remote locations.
• Develop and maintain effective work schedules.

Skills

Leadership skills

Customer service focus

Time management

Adaptability

Advanced troubleshooting

Education

High school diploma

Service technician training

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home, and invest in your growth.

WHAT YOU WILL DO

The Construction Shop Supervisor is responsible for managing all skilled service technicians/mechanics and support staff in the construction shop. This role assigns work, directs staff activities, and ensures that safe, appropriate, and efficient repairs are completed. The Supervisor serves as a key point of contact for both customers and internal leadership regarding service progress.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assign work within company facilities and at remote field locations to ensure efficient service delivery
• Assist technicians with prioritization and coordination of field service jobs
• Coordinate with technicians and parts teams to ensure parts availability and timely completion of work orders
• Develop and maintain effective work schedules for technicians and support staff
• Communicate service progress with individual and commercial customers
• Partner with Product Support leadership on service updates and operational alignment
• Conduct annual performance reviews for assigned team members
• Investigate and document work-related injuries and property damage incidents
• Maintain work, vacation, and training schedules for assigned employees
• Submit accurate time records for work performed and hours worked
• Respond to customer service inquiries in a professional and timely manner

WHAT WE EXPECT OF YOU

BASIC QUALIFICATIONS – EDUCATION & EXPERIENCE

• High school diploma required; college and/or technical education preferred
• Service technician training and/or equipment service & maintenance training through accredited technical schools, equipment dealerships, or manufacturer programs preferred
• Minimum of five (5) years of hands‑on equipment diagnostics and advanced troubleshooting experience on Caterpillar or similar heavy equipment
• Ability to work a flexible schedule, including nights, weekends, and on‑call hours as required
• Ability to travel as needed for meetings and training (less than 15%)
• Strong leadership skills with the ability to direct and develop technical teams
• Demonstrated professionalism, integrity, and adaptability
• Strong customer service focus and communication skills
• High sense of urgency and self‑motivation
• Ability to manage multiple priorities in a fast‑paced service environment

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks—they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally.

The Basics

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401(k) matching
• Profit Sharing
• 8 paid holidays annually
• Up to 15 days of Paid Time Off annually (increases with tenure)
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition Reimbursement
• Tool purchase assistance
• Company Incentive Bonus Program
• Training and development programs
• Uniforms and cleaning services
• Financial wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background.

Thompson Machinery is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.