East Region Product Support Sales Manager

THOMPSON MACHINERY; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

CAT training and development

Tuition reimbursement

Tool purchase assistance

Work boot stipend

Annual bonus program

Paid veteran holiday

Job summary

Thompson Machinery is seeking a Regional Product Support Sales Manager for the East Region based in Nashville, TN. This role directs Product Support operations across multiple branches, partnering with Sales, Service, Parts, and Caterpillar resources to meet profit, market share, and customer satisfaction goals.

The position requires leadership of regional staff, strategic implementation, and coordination across departments to optimize service, parts, and sales performance.

Qualifications

• Five or more years of management-level equipment service experience with P&L responsibility.
• Profit & Loss responsibility with strong financial acumen.
• Proven ability to develop subordinates to higher levels of responsibility.
• Excellent communication, presentation skills across levels and departments.
• Bachelor’s degree in business or technical field or relevant experience preferred; HS diploma required.
• Ability to work effectively in a team-oriented, collaborative environment.
• Moderate travel within region and Dealership territory.

Responsibilities

• Grow and profitably manage Nashville Region branch facilities.
• Develop management and succession planning within the region.
• Lead budget and business planning activities.
• Plan fleet deployments and ensure efficient utilization; manage end-of-service disposal.
• Coordinate staffing and training needs; develop employee skills.
• Provide safety leadership and ensure regulatory compliance.

Skills

P&L management

Leadership

Communication

Sales collaboration

Strategic planning

Travel readiness

Education

Bachelor’s degree

High School diploma

Job description

Regional Product Support Sales Manager – East Region

ABOUT US

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Product Support Manager directs all aspects of the company’s Product Support operations for multiple branches in an assigned regional area, specifically for equipment service and parts. The position will lead the regional organization, fostering a team environment centered around its employees and its customer base. The Product Support Manager leads and supports implementation of strategies for each branch location, including expanding market share and customers within each area. Will ensure each assigned branch location maintains appropriate staffing, scheduling, customer satisfaction, support, and resources.

The Product Support Manager works closely with the Sales team, Service and Parts leadership, Rental Stores, and with various Dealership and Caterpillar support representatives and resources to leverage capabilities to align and deliver company goals for profit, market share and customer satisfaction. Responsible for meeting or exceeding customer expectations through service, parts, sales, and Dealership business processes. Reporting to the Product SupportSales Manager. Thisposition will be based in Nashville, Tennessee.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Growth and profitability of Branch facilities located in the Nashville Region.
• Management development and succession planning.
• Budget and business planning.
• Fleet planning, deployment and efficient utilization, and end-of-service disposal.
• Staffing and coordination of training needs assessment and employee skills development.
• Safety leadership and compliance with corporate and related regulatory requirements.

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• Five or more years of management-level equipment service experience with P&L responsibility and demonstrated success in service operations, parts distribution, and a familiarity with sales functions.
• Profit & Loss responsibility and a high level of financial acumen.
• Demonstrated success in developing subordinates to take on higher levels of responsibility.
• Excellent communication ability, presentation skills, and able to work effectively with all levels and departments of the organization.
• Bachelor’s degree in business or technical field or relevant experience preferred, High School diploma required.
• Able to manage and function efficiently in a team-oriented, collaborative work environment.
• Requires moderate travel, generally within region and Dealership territory.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Listing is current as of Jul 28, 2026 11:45 AM