Sales Support Specialist

Thompson Machinery; Idaho; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

No-cost medical

Dental insurance

Vision insurance

Disability insurance

401k matching

Paid holidays

Paid Time Off

Boot stipend

Bonus program

Vet holiday

Training programs

Uniforms

Financial wellness

Job summary

Thompson Machinery is seeking a Sales Support Specialist to provide administrative support to dealership Sales staff, coordinating equipment sales, warranties enrollment, and customer billing processes.

You will create sales agreements, manage shipping documents, assist with reports, and support Territory Sales Representatives while maintaining professional customer relations.

Qualifications

• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Able to use standard office equipment: computers, printers, copiers, fax.
• Able to communicate effectively with customers, co-workers, vendors and managers.
• Demonstrate excellence in customer service and professionalism; maintain confidentiality.
• Functions in a team-oriented, collaborative environment.

Responsibilities

• Create sales agreements and shipping documents for transport of equipment.
• Assist in preparation and distribution of business documents, reports and sales/marketing material.
• In office, M-F (8 am - 5 pm).
• Inventory management of equipment at Thompson Machinery or other locations.
• Gather materials and process sales transactions, interact with Accounting for invoicing.
• Assist Territory Sales Representatives with paperwork and customer history.
• Use the Dealer’s business system to extract customer and equipment information.
• Prepare written reports and recommendations as required by the Dealership.
• Communicate verbal recommendations as required by the Dealership.

Skills

Customer service

Communication

Teamwork

Confidentiality

Office equipment

3+ years experience

Education

High School Diploma or equivalent

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Sales Support Specialist position is responsible for providing administrative support to dealership Sales staff members with the coordination and processing of equipment sales. The positions will work closely with Sales Operations on sales transactions and records, warranty enrollment, and customer billing processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Create sales agreements and shipping documents for transport of equipment
• Assists in preparation and distribution of business documents, reports and sales and marketing documentation for analysis
• In office, M-F (8 am - 5 pm)
• Inventory management of equipment at Thompson Machinery or other locations
• Gather materials and process sales transactions, interacting with Accounting Department for customer invoicing
• Assist Territory Sales Representatives with sales transaction paperwork, customer history, etc.
• Use the Dealer’s business system to extract customer and equipment information
• Prepare written reports and recommendations as required by the Dealership
• Communicate verbal recommendations as required by the Dealership

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

• Occasionally lifting 25 - 30 lbs
• Frequent hand use for typing, phone, materials, and tasks
• Work outdoors with safety PPE required
• Other assigned duties
• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers, and fax.
• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Demonstrate proficiency in providing excellence in customer service and representing Thompson Machinery in a professional manner.
• Must maintain confidentiality of sensitive corporate information.
• Functions effectively in a team-oriented, collaborative environment.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

The Basics

Various medical plan options, including a no-cost option

Vision and dental insurance

Employer-paid short-term and long-term disability insurance

401k matching

8 paid holidays annually

Initially up to 15 days of Paid Time Off annually with increase after five years of service

What Sets Us Apart

Exposure to world-class CAT training and development

Tool Purchase Assistance to buy high-quality tools at deep discounts

Annual stipend toward the purchase of work boots

Company Incentive Bonus Program

Paid Veteran holiday annually to all service members

Training and Development programs

Work uniforms and professional cleaning services

Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employ