Sales Support Specialist

A Place For Mom; El Paso (TX); Remote; USD 70,000 - 75,000; Full time

Job summary

A Place For Mom is looking for a Sales Support Specialist to assist in optimizing sales team workflows and CRM configurations. This role involves issue resolution, cross-functional collaboration, and providing resources to enhance sales performance. Ideal candidates should possess strong customer service skills, attention to detail, and experience in sales support functions.

Benefits

401(k) plus match

Health insurance

Dental insurance

Vision Insurance

Paid Time Off

Qualifications

• 2-3 years of experience in sales support or operations.
• Ability to work in a fast-paced environment.
• Prior experience with Zendesk preferred.

Responsibilities

• Triage and respond to support tickets from sales teams.
• Monitor metrics for improving advisor workflows.
• Support Sales Enablement with development of collateral.

Skills

Customer service orientation

Attention to detail

Collaboration

Organization

Time management

Tools

Ticketing systems

Excel

CRM tools

Job description

Job Description

A Place for Mom is seeking a Sales Support Specialist to triage and resolve issues across a large team of sales representatives and managers. This role is critical in helping our sales team achieve their targets by creating and sharing resources, optimizing CRM configuration, and resolving issues; ultimately giving capacity back to sales staff.

Who you are: You are a problem solver with a passion for constant improvement. Must possess a strong customer service orientation, great attention to detail, and ability to collaborate well with others.

What you will do:

• Triage and respond to support tickets submitted by sales team members and managers
• Communicate regular status updates to sales and operations leadership, including aggregating data to determine trends
• Work cross functionally to identify root causes, escalate and resolve issues
• Continuously seek to understand the Senior Living Advisor role by shadowing, listening to calls, and understanding day-to-day workflows to ensure support solutions are well rounded and driving business outcomes
• Own results for improving advisor workflows and addressing pain points. Monitor metrics such as issue resolution time and take accountability for driving improvements
• Serve as an expert in A Place for Mom’s Customer Relationship Management (CRM) tools and work with technology teams to trouble shoot issues and adjust configurations accordingly
• Support the Sales Enablement team in development of collateral (job aids, etc.) to address common issues and clarify expectations
• Help with ad hoc third-party tool configuration and support, acting as a liaison between A Place for Mom sales staff and vendor support teams

Qualifications:
Qualifications

• 2-3 years of experience in a sales support function such as: sales enablement, training, operations, or workforce management
• Resides in the Mountain or Pacific time zone
• Ability to operate in a fast-paced environment
• Prior experience with ticketing systems (such as Zendesk) preferred
• Prior experience working in a call center environment preferred
• Excellent organization and time management skills
• Experience using Excel and other word processing tools to manipulate data and communicate information

Additional Information

Home Office Requirements:

• This position requires you to have a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection.
• It is expected that you will manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours.
• You will be provided with a laptop fully loaded with Microsoft Office, Outlook, Five9, access to our CRM system and VPN so that you may connect to our intranet.

Compensation:

• The position is a hourly, non-exempt position.
• Compensation
  • Base Salary: $70,000 - $75,000 ($33.65 - $36.06/hr)
• Benefits:
  • 401(k) plus match
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid Time Off

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

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