Sales Support Specialist

PARSONS KELLOGG; East Providence (RI); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid time off

401k match

Health insurance

Profit sharing

Job summary

ParsonsKellogg in Rhode Island is seeking a Sales Support Specialist to help ensure customers receive accurate and timely orders. You will support our web sales division by responding quickly to inquiries via phone, chat, and email, and coordinate with internal teams to resolve issues.

The role requires strong communication, 2+ years in customer service, and proficient Excel skills. You will work cross-functionally from order entry to delivery, delivering an exceptional customer experience as

Qualifications

• 2+ years of Customer Service experience.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer concerns.
• Proficient computer skills with the ability to learn new software.
• Strong working knowledge of Microsoft Excel preferred.
• Excellent organizational skills and high attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to draw conclusions from data and drive action.

Responsibilities

• Provide customer support for our web store customers via email and phone in a timely manner.
• Proactively review orders daily and communicate with customers on any issues that could arrive, provide alternative solutions to meet their needs.
• Deliver an exceptional experience every time to every consumer who reaches out to us.
• Work with team members to ensure orders are processed and shipped in a timely manner.
• Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences.
• Perform other duties as assigned by the manager.

Skills

Customer Service

Active Listening

Communication Skills

Excel

Detail Oriented

Problem Solving

Team Collaboration

Tools

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time Sales 2290 Pawtucket Ave East Providence RI 02914, East Providence, RI, US

Salary: $50,000.00 Annually

Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

About the Company:

ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. That’s the PK way.

Fuel ParsonKellogg's Growth!

Join our dedicated Sales team as a Sales Support Specialist and become a driving force behind the continued success of ParsonsKellogg!

Compensation:

$50,000 Annually

About the Role:

The Sales Support Specialist will play a key role in ensuring our customers get their orders delivered accurately and on time. In this role you will be expected to support our web sales division by quickly reacting to customer needs and providing proactive communication via phone, chat and Teams Calls. You will work cross functionally within ParsonsKellogg to ensure a seamless customer experience from order entry through delivery. This position is ideal for someone who thrives in a dynamic environment and is excited to take on new challenges as the company grows.

Responsibilities:

• Provide customer support for our web store customers via email and phone in a timely manner.
• Proactively review orders daily and communicate with customers on any issues that could arrive, provide alternative solutions to meet their needs.
• Deliver an exceptional experience every time to every consumer who reaches out to us.
• Work with team members to ensure orders are processed and shipped in a timely manner.
• Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences.
• Perform other duties as assigned by the manager.

Qualifications:

• 2+ years of Customer Service experience
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer concerns
• Proficient computer skills with the ability to learn new software
• Strong working knowledge of Microsoft Excel preferred
• Excellent organizational skills and high attention to detail
• Excellent verbal and written communication and interpersonal skills
• Excellent problem-solving skills
• Ability to draw conclusions from data and drive action

At PK, we provide a comprehensive benefits program designed to offer long‑term financial security and a healthy work‑life balance for all our employees:

• Paid Time Off: 3 weeks of paid vacation and 13 paid holidays per year.
• Retirement Planning: 401k and Roth options with a competitive company match.
• Profit Sharing: Direct participation in the company’s financial success through profit‑sharing plans.
• Health Insurance: Access to a variety of affordable medical, dental, and vision options.
• Employee Support: Comprehensive Employee Assistance Programs (EAP) for personal and professional well-being.

Equal Opportunity Statement:

ParsonsKellogg is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.