Sales Support Specialist

VirtualVocations; Denver (CO); Remote; USD 50,000 - 70,000; Full time

Job summary

A company is seeking a Sales Restaurant Support Specialist to provide exceptional customer support and enhance client retention for their Yelp Restaurant SaaS product suite. Candidates should have a Bachelor's degree or equivalent experience in client-facing roles, along with the ability to manage challenging conversations and a commitment to personal growth in a dynamic environment.

Qualifications

• 3+ years of relevant client-facing experience.
• Experience in SaaS, sales, or customer success preferred.
• Ability to handle challenging conversations professionally.

Responsibilities

• Provide exceptional and timely inbound customer support via phone and email.
• Consult and educate customers to resolve their business needs and retain their business.
• Become an expert in the Yelp Restaurant SaaS product suite.

Skills

Customer Support

Client Retention

Solutions-oriented Approach

Education

Bachelor's Degree

Job description

A company is looking for a Sales Restaurant Support Specialist - Retention (Remote - US). Key Responsibilities Provide exceptional and timely inbound customer support via phone and email Consult and educate customers to resolve their business needs and retain their business Become an expert in the Yelp Restaurant SaaS product suite and adapt recommendations to suit client needs Required Qualifications Bachelor's Degree or 3+ years of relevant client-facing experience Availability to work weekends and holidays between 6AM-8PM PST Experience in SaaS, sales, client retention, support, or customer success is preferred Ability to handle challenging conversations in a professional, solutions-oriented manner Willingness to learn and grow in a fast-paced, high-growth environment

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