Sales Support Specialist, Back-End (Loan Processor) - Denver, CO (Remote/Hybrid)

Caribou Financial, Inc.; Denver (CO); Hybrid; USD 52,000 - 82,000; Full time

Job summary

Caribou Financial, Inc. is seeking a Loan Processing Specialist to enhance customer engagement and streamline the loan process. The ideal candidate will facilitate continued support post-sale, oversee documents, and assist clients effectively. This role can be based in the Denver office or operated remotely within the area.

Benefits

Competitive compensation

Equity options

401k savings program

Flexible Time Off

100% paid parental leave

Robust wellness benefits

Professional development expenses reimbursement

Qualifications

• 1+ years prior loan processing experience.
• High School Diploma/GED or higher.
• Ability to adapt with multiple software programs.

Responsibilities

• Be the primary driver of the bottom of the funnel.
• Oversee Loan Advisor requests.
• Act as the primary customer point of contact post-sale.

Skills

Loan Processing

Computer Literacy

Education

High School Diploma or GED

Job description

1 week ago Be among the first 25 applicants

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

In this role, you will…

• Be the primary driver of the bottom of the funnel, including follow up and client assistance
• Oversee Loan Advisor (LA) requests
• Own post-sale deals to completion, including document prep and collection, and delay handling
• Act as the primary customer point of contact post sale
• Escalation of loan/product issues to the Loan Advisor
• Monitor and resubmission of daily declines as needed
• Monitor active pipeline and move deals forward as needed
• Support completion of ad hoc manager tasks and additional loan advisor tasks as needed.
• Help backfill Caribou Care Queue duties upon request

This role can be based out of our Caribou office in Denver, CO or remote/hybrid within the greater Denver area.

About You

The ideal candidate has…

• 1+ years prior loan processing experience
• Computer literacy and ability to adapt with multiple software programs
• High School Diploma/GED or higher

Must be authorized to work in the USA

How We will take care of you

You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.

• Competitive compensation: Base compensation of $24/hr with incentive potential
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

• Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
• Velocity. We’re intentional about where we’re going and we race towards it.
• Make the assist. We have diverse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

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