Senior Sales Support Specialist

Anika; Warsaw (IN); On-site; USD 47,000 - 58,000; Full time

Job summary

A leading medical equipment manufacturing company is seeking a Senior Sales Support Specialist based in Warsaw, Indiana. This pivotal role involves acting as the primary liaison for customers, managing order inquiries, and ensuring smooth processing and resolution of sales-related queries. Candidates should have a Bachelor’s degree, 2-4 years of relevant experience, and proficiency in SAP.

Qualifications

• 2-4 years of experience in a med device or sales support role.
• SAP experience preferred.
• Previous experience within the medical device/pharmaceutical industry is a plus.

Responsibilities

• Primary contact for customers addressing inquiries about orders and pricing.
• Maintain 100% on-time shipments and coordinate documentation flow.
• Support growth efforts and resolve customer complaints as necessary.

Skills

Professional verbal communication skills

Written communication skills

Analytical skills

Organizational skills

Problem-solving skills

Teamwork skills

Education

Bachelor’s Degree

Tools

SAP

Microsoft Office Suite

Job description

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Position Scope:

The Senior Sales Support Specialist provides the primary point of contact for customers to answer inquiries about orders, pricing and product supply. Sales Support Specialist interacts with internal departments and provides timely resolution to issues.

Position Scope:

The Senior Sales Support Specialist provides the primary point of contact for customers to answer inquiries about orders, pricing and product supply. Sales Support Specialist interacts with internal departments and provides timely resolution to issues.

Specific Responsibilities:

• Maintain all activities to meet 100% on-time shipments case processing
• Maintain effective collaboration with internal colleagues to meet corporate objectives and drive improved business results
• Acts daily to support the growth efforts of the Company
• Receive and process orders using SAP, providing information concerning changes in product availability, pricing and shipping
• Coordinate documentation flow for each customer order, ensuring smooth and uninterrupted flow of paperwork from order placement to delivery of product
• Maintains and updates sales reports as needed to reflect accurate and up to date information
• Maintains the master distributor roster
• Function as the primary point of contact for customers, providing information about product availability; document requests and shipments. Interacts with customers via telephone, mail or email and analyzes requests for resolution
• Maintain liaison with other departments for order completion and case processing
• Coordinate customers’ service requirements (for example shipping preferences and limitations) with other appropriate departments as necessary to ensure effective customer service
• Able to provide accurate pricing to customers based on SAP data.
• Maintain current knowledge of products, prices, contract terms, any marketing promotional services and other customer related activities
• Investigate and resolve errors following company and customer procedures
• Receive customer complaints which are service, or contract related and support timely resolution with appropriate personnel
• Comply with Quality Systems and financial procedures as they relate to sales and service
• Preparation of shipping documentation for customer orders or sample orders
• Assume oversite of the Customer Service team and projects in absence of the Customer Service Manager
• Responsible for other duties and special projects as assigned
  
  

Job Complexity:

The job requires the individual to work both independently and with others on problems of diverse scope. The position uses evaluation, judgement and interpretation to resolve issues. The position interacts internally with peers and management.

Required Qualifications:

• Bachelor’s Degree or relevant experience
• 2-4 years of experience in a med device, and or in a sales support role.
• SAP experience processing purchase orders preferred
• Professional verbal communication skills and a service-oriented demeanor
• Demonstrated written communication skills including the ability to compose business correspondence
  
  

Desired Experience, Knowledge, and Skills:

• Previous experience within the medical device/pharmaceutical industry preferred
• Demonstrated experience with Microsoft Office Suite and database systems
• Analytical and organizational skills
• Proactive problem definition and creative problem-solving skills
• Provide high energy and a readiness to collaborate with internal resources
• Demonstrated teamwork skills and results orientation
• Ability to work autonomously and effectively manage time
• Presentation skills, both written and in platform presentation format
• International customer service experience preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

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