Technical Sales Support Specialist

Kele, Inc.; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Kele, Inc. is seeking a Technical Sales Support Specialist to provide expert guidance and support for its products and services. This role involves promoting offerings, exceptional customer service, and training within the sales team. Candidates should have a strong background in the BAS industry and customer interaction, as well as a minimum of five years of relevant experience.

Qualifications

• Minimum of five years of related work experience.
• Knowledge of the BAS industry, applications, and products.
• Hands-on experience with panel design and building.

Responsibilities

• Promote Kele’s products using ASLAN principles.
• Provide exceptional customer service to internal and external clients.
• Assist with project specifications and engineering reviews of control panel drawings.

Skills

Customer Service

Technical Expertise

Communication

Collaboration

Detail-Oriented

Tools

MS Office

pdf/drawing editor software

Job description

AC Controls( a Kele Company) has been providing superior products and services since 1960 for process and combustion applications, offering systems integration services, combustion & process control systems, and distribution of industrial instrumentation, controls, and valves to the process and power industries in the southeast.

We are currently hiring for the role ofTechnical Sales Support Specialist.

The Technical Sales Support Specialist provides technical expertise, guidance, and support to both internal and external customers for Kele products and services.

• Actively promotes Kele’s products and services utilizing ASLAN principles and communicating Kele’s value propositions to customers.
• Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
• Logs all internal and external correspondence in appropriate database.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to leadership.
• Serves as a primary resource for product questions and product application information for all internal and external customers through face-to-face, phone, e-mail, chat, and fax communications.
• Assists with project specification and drawing reviews and completes project take-offs.
• Provides engineering reviews of controls panels drawings.
• Assists with panel estimating to include technical drawing reviews and product selections.
• Efficiently and effectively provides technical expertise in support of sales interactions and assists with the processing of orders, while identifying opportunities to increase sales during these interactions.
• Aids as overflow support for sales calls, as necessary.
• Updates appropriate repository with query solutions, identified product shortcomings/ solutions and technical solutions developed for customers.
• Attends, develops, constructs, and records training sessions and maintains technical proficiency on all issues that are applicable to our customers and industry.
• Provides a regular cadence of technical training to the sales team.
• Assists with product testing and evaluation, preparation, review, and maintenance of technical literature as well as other related items.
• Keeps appropriate individuals informed on product issues, opportunities for new products, and product trends.

Preferred Qualifications:

• Minimum of five years of related work experience
• Must have knowledge of the BAS industry to include the role of customers, consultants, contractors, and end users as well as BAS applications and products andhands on experience with panel design, panel layout, and panel building
• Proficient in MS Office and ability to learn and use company software including pdf/drawing editor software.
• Excellent communication and collaboration skills.
• Detail-oriented with the ability to multi-task.