Sales Support Specialist

Tolar Manufacturing Company, Inc; Corona (CA); On-site; USD 55,000 - 77,000; Full time

Job summary

A leading company in providing high-quality bus shelters and street furniture is seeking a Sales Support Specialist in California. This entry-level role involves managing customer inquiries and supporting sales initiatives while collaborating with engineering and operations teams. Candidates should possess strong communication skills and relevant experience in customer service, ideally within a manufacturing context.

Qualifications

• Experience in a customer service environment, ideally in manufacturing.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong communication skills across departments and with clients.

Responsibilities

• Manage customer concerns and communication flow post-delivery.
• Support sales and business development initiatives.
• Primary contact for customers regarding delivery dates and order tracking.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Computer literacy

Education

Associate degree preferred

Tools

Microsoft Office suite

Job description

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Connecting communities with best-in-class bus shelters & street furniture across North America

Responsibilities

• Manage or escalate any concerns and ensure that appropriate action is taken to resolve customer concerns
• Manage post-delivery customer service survey communication flow
• Partner with sales, engineering, and operations departments in addressing any customer service concerns to meet customer expectations within the direction of senior management.
• Support sales and business development initiatives, including assisting with preparing responses for formal proposal requests.
• Send order acknowledgments to customers
• Compose correspondence to customers and potential customers.
• Primary day-to-day contact for customers regarding projected delivery dates and shipping addresses.
• Updates customer records;
• Collects customer credit and bond information and provides it to the controller;
• Track shipment status of customer orders.
• Other duties as assigned.

Reports to the Executive Vice-President while providing support to business development, engineering, and operations staff

Qualifications

[· Proficient with telephone and Microsoft Office suite;

· Basic understanding of business math principles

· Excellent interpersonal and communication skills, both verbal and written;

· Associate degree preferred; but can be substituted for job experience in a related field

· Strong organizational and problem-solving skills;

· Ability to work in a fast paced environment, handling multiple priorities at once.

· Previous experience in a customer service environment, ideally in a manufacturing facility

· Must have adequate hearing and visual acuity;

· Must be able to effectively communicate on the telephone while entering data on computer;

· Ability to communicate effectively across all company departments and with clients who will include government entities, as well as architecture and engineering firms

· Computer literacy on company supported programs;

· Demonstrated ability to read engineering drawings;

· Knowledge of essential business software

· Ability to function in and office and production floor environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Retail Office Equipment

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